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The Mad Clientist

Big Growth in Firms Making Big Changes to Boost Client Service

By March 24, 2017April 16th, 2020No Comments

Clients report a 60% increase in the number of law firms making changes to boost client service. Clients note selective use of client feedback, improved communication, more reaching out for client preferences, increase in firms anticipating needs, and offering proactive advice. And of course, response time is always just what it should be because you and your client agreed on the levels of response. In short, there are as many ways to improve client service as there are law firms who improved. 

The number of Best of the Best law firms making changes to improve client service increased by 1 to 8 in 2017. The Leaders, performing close to the Best of the Best, increased to 17 from 12.

Please join us in congratulating the below firms on their outstanding performance.

The law firms ranking high as Client Service Strategists in the just-released BTI Brand Elite 2017 are:

Best of the Best

Baker McKenzie
DLA Piper
Jones Day
Latham & Watkins
Reed Smith


Cravath, Swaine & Moore
Davis Polk
Eversheds Sutherland
Fried, Frank, Harris, Shriver & Jacobson
Gibson Dunn
Jackson Lewis
K&L Gates
Morgan Lewis
Norton Rose Fulbright
Ogletree Deakins
Paul Hastings
Scopelitis, Garvin, Light, Hanson & Feary
Wachtell, Lipton, Rosen & Katz

Learn how your firm can garner higher profits, rates, and client retention in the new BTI Brand Elite 2017: Client Perceptions of the Best-Branded Law Firms, available now.

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