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The Innovation Confidence Gap: What Law Firms Really Think About Themselves The Mad Clientist

The Innovation Confidence Gap: What Law Firms Really Think About Themselves

For years, law firm leaders have whispered a quiet untruth: “We’re just not built to be innovative. We’re married to precedent.” They say it with a certain inevitability. As if the very strengths of law firms – rigor, risk-awareness, legal prowess, and precedent – make innovation impossible. But – the…
BTIConsulting
June 11, 2025
Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service The Mad Clientist

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…
BTIConsulting
April 10, 2024
energic friends jumping at sunset
44 Law Firms with the Most Attorney Business Development Enthusiasm The Mad Clientist

44 Law Firms with the Most Attorney Business Development Enthusiasm

Talk about scarcity. Only 25.86% of attorneys in law firms enjoy engaging in business development. Another 8% say they have a strong interest in learning. Interest takes a nosedive from here. We found 5 big influencers on attitudes towards engaging these BD enthusiasts, these include: Personal motivation — certain people…
Michael Rynowecer
December 13, 2023
BTI Client Service A-Team: The Law Firms Best at Unprompted Communication The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according…
BTIConsulting
April 20, 2022