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Mad Clientist

The Mad Clientist

6 Secrets to Becoming an All-Star

You may think you have what it takes to be a Client Service All-Star, but clients—the only true judge of client service excellence—are the gatekeepers to this exclusive list. Each year, BTI interviews more than 300 corporate counsel to identify the individual attorneys best at delivering superior client service. Clients…
Michael Rynowecer
February 12, 2014
The Mad Clientist

330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014

330 innovative attorneys are leveraging market changes to stand out with corporate counsel and deliver superior client service. Corporate counsel distinguish these attorneys as the BTI Client Service All-Stars. This elite group of standout attorneys—identified solely through unprompted client feedback—are recognized as delivering the absolute best client service. BTI’s 13th…
Michael Rynowecer
February 3, 2014
The Mad Clientist

Global Law Firms Change Their Stripes

Global law firms have found a new way to compete. Large, US-based law firms have spent the last 5 to 7 years building out their global networks. As the race to go global accelerated, establishing a global infrastructure took priority over client service; leaving the door open for other firms…
Michael Rynowecer
January 14, 2014
The Mad Clientist

The 11-Minute Resolution

In the New Year, resolve to use 11 minutes a day to seriously understand your top clients. The operative word being seriously. Demonstrating the deepest understanding of your clients’ business is a proven method to win new work and increase client retention. Yet too often we get caught up in…
Michael Rynowecer
January 8, 2014