Mad Clientist Archives - Page 17 of 53 - The BTI Consulting Group

BTI’s Holiday Wishes 2017

May this holiday season usher in a wonderful new year for you and yours.— from The Mad Clientist and everyone at The BTI Consulting GroupYou can view the this year's holiday card below, or on YouTube directly here: https://youtu.be/cPdRsuWs1TA

Michael RynowecerDecember 20, 2017

The Mad Clientist

Smart Questions To Get Clients To Open Up

Developing business doesn't happen by asking questions with yes or no answers. Truly understanding your clients' needs—and how your firm can help—comes from asking situational questions which drive robust answers. In this week's video, The Mad Clientist walks you through creating scenarios to get your clients talking.You can view the…

Michael RynowecerDecember 18, 2017

The Mad Clientist

The 16 Most Important Trends and Opportunities for 2018

Ten years in the making—growth in outside counsel spending returns. Before we party like its 2007, it’s important to realize the 2018 increase is different. 2007 saw new money flooding the market. In 2018, clients are making a strategic choice to move money from in-house staff to outside law firms.…

Michael RynowecerDecember 13, 2017

The Mad Clientist

The Driving Force Behind the Most Successful Industry Programs

Behind the most successful industry programs stands an opportunity for your firm to provide deep insight into your clients' greatest concerns and needs.You can view the video by clicking the image below, or on YouTube directly here: https://youtu.be/6ZUGTpSeQ2I We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe…

Michael RynowecerDecember 11, 2017

The Mad Clientist

Clients Single Out 61 Law Firms Who Can Cut Through Complexity

Clients have been on the receiving end of a continuous stream of increasingly complex risk and exposures. This stream of complexity is in its 4th year and shows no signs of abating. And, it’s changing what clients want in their law firms.With equal parts tenacity, sheer will, smarts, and intuition—combined…

Michael RynowecerDecember 6, 2017

The Mad Clientist

3 Techniques to Build Stronger Client Relationships—Part 3: Working the Plan

Successfully involving your clients in the matter management process can mean a steady stream of clients who go out of their way to work with you again and again. BTI Principal Jennifer Dezso shares the template you need for keeping your plan on track. You can view the video by clicking…

Michael RynowecerDecember 4, 2017

The Mad Clientist

Clients Add 8 New Firms to BTI Client Service 30

It’s so easy to fall behind in client service. All you have to do is stay the same. But, 30 firms overcome the odds and perform 9 times better at client service than everyone else. These firms are The BTI Client Service 30 for 2018. While all firms in this…

Michael RynowecerNovember 29, 2017

The Mad Clientist

The 4 Biggest Client Service Turkeys of 2017

Next week we will give thanks for all our good fortune. This week, The Mad Clientist gives thanks for all we can learn from the most egregious acts of client service. While these may provide a few laughs, they also provide insight into how clients think about their interactions and…

Michael RynowecerNovember 15, 2017

The Mad Clientist

How The BTI Client Service 30 Outperforms Everyone Else

This week The Mad Clientist shares 6 key things The BTI Client Service 30 do to outperform their competition and deliver the very best client service to their clients—and potential clients.You can view the video below, or on YouTube directly here: https://youtu.be/JPw-5twKjSM We’ll be releasing videos here on The Mad…

Michael RynowecerNovember 13, 2017

The Mad Clientist

Unspoken Criteria Clients Use to Evaluate Your RFP

Clients are becoming much more skilled in evaluating law firms. They are on the lookout for clues as to what they will get once they hire a firm. Top legal decision makers see so many pitches and presentations they have now developed a clear set of criteria—some of which they…

Michael RynowecerNovember 8, 2017