General Counsel Archives - Page 15 of 16 - The BTI Consulting Group

7 Key Drivers Behind the M&A Market Through 2022

M&A activity is about to set a record — 71% of large corporations will be pursuing acquisitions by October 30, 2021. This is the largest number of acquisitive companies to come along in 30 years. We share the 7 key drivers behind the M&A market... Just Released: BTI M&A Outlook…

Michael RynowecerAugust 18, 2021

The Mad Clientist

8 Reasons Clients Check You Out On LinkedIn

LinkedIn sure has grown up. Gone are the days when it is merely a bio. Now, it’s a source of knowledge and offers the most insight into who you are. Which is exactly what clients want — and for mostly new reasons. 8 situations trigger a LinkedIn lookup. Each situation…

Michael RynowecerAugust 4, 2021

The Mad Clientist

11 Acts of Superior Client Service You Can Implement Today

Client service drives the coveted law firm recommendations. Top legal decision makers tell us the 140 most recommended law firms we discussed last week all stand out for delivering some key aspect of client service. Here are 11 acts of client service with the most impact: Offer recommendations to help…

Michael RynowecerJuly 28, 2021

The Mad Clientist

Clients Recommend 140 Law Firms Above All Others

It just doesn’t matter. Next normal. Old normal. Client recommendations sit at the epicenter of law firm hiring and recurring business. Virtually every top legal decision maker looks to peer recommendations when first thinking of hiring a new law firm. Up to 64% of these decision makers hires the first…

Michael RynowecerJuly 21, 2021

The Mad Clientist

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

Client service soared. Client satisfaction is up. Everyone is busy. And clients are turning to Google to search for attorneys. It doesn’t add up — or does it? Top legal decision makers say it makes perfect sense — to them. Here’s why and what they have been searching for: Clients…

Michael RynowecerJuly 14, 2021

The Mad Clientist

1 Big Bad Boogeyman Adds to 3 Other Nightmares Keeping GCs Up at Night

I have never heard a top legal decision maker talk about being blindsided in my 30 years of talking to clients—until now. 100s of top legal officers echo this same sentiment and suffer loss of sleep as a result. Being Blindsided Top legal decision makers are typically thorough,…

Michael RynowecerJune 26, 2019

The Mad Clientist

22% of Clients Bring on New GCs: New Game, New Rules, New Rates

22% of clients are disrupting the market right now. These are the new GCs. Half of these have been in place for less than 12 months. Another half have been in place 23 months—just enough to get their sea legs. We see 2 big implications for law firms: This is…

Michael RynowecerApril 10, 2019

The Mad Clientist

Corporate Counsel Single Out 335 Attorneys with the Best Client Service—By Name

Corporate counsel point to 335 attorneys—by name—who deliver the best client service. These are the BTI Client Service All-Stars 2019.Corporate legal decision makers single out each BTI Client Service All-Star—by name and in an unprompted manner. No attorney or firm can self-nominate, self-refer, nor pay to be included in this…

Michael RynowecerMarch 27, 2019

The Mad Clientist

22% of GCs Unloved: Out of the Loop

“I’m the last to know and have to drive this thing to close. I don’t get all the facts, and everyone is waiting for me. It’s ass backwards.” VP and GC, Large Telecom Company. The attorney able to show this GC how to change the dynamics and drive the results…

Michael RynowecerFebruary 20, 2019

The Mad Clientist

Clients have 2 big sources of insomnia. Law firms only cause 1.

Top legal officers are questioning themselves and their strategies. Something they don’t often do. And it’s keeping them up at night. The decision makers are unnerved by their law firms’ behavior—as they are now relying on their outside counsel more than ever before.Almost 30% of corporate counsel are unnerved because…

Michael RynowecerApril 25, 2018