Clients Archives - Page 26 of 28 - The BTI Consulting Group

Clients Want to Know: Are You Here to Help Me or to Bill Hours

While most attorneys are there to help their clients, they may also be sending loud, unintended messages that derail their client relationships. The Mad Clientist runs through a few scenarios where attorneys are inadvertently telling clients they don't want to work with them. You can view the video below, or on YouTube…

Michael RynowecerJune 12, 2017

The Mad Clientist

Business Development Bloopers and Blunders: References

More top legal officers are hiring new law firms than ever. In most cases, clients are hiring firms with whom they have never worked. At the same time the number of law firms CLOs recommend to their peers has declined. The dearth of peer recommendations and lack of experience with…

Michael RynowecerJune 7, 2017

The Mad Clientist

Do You Know How Many Competitors You Really Have?

Your clients are working with way more law firms than most realize—and not only that—clients compare you to each of these competitors every time you work with them. Learn how to change your thinking...and change your client relationships.You can view the video below, or on YouTube directly here: https://youtu.be/07paOv2zsmc We’ll be…

Michael RynowecerJune 5, 2017

The Mad Clientist

Highest Rates Clients Pay Hit a Wall

The top hourly rate paid for an attorney just hit a wall.And, this market-topping rate is exposing a few cracks in the wall, if not the very foundation itself. Clients identify $2,000 as the top rate they pay for outside counsel—identical to 2016. This means the 8% annual growth for…

Michael RynowecerMay 31, 2017

The Mad Clientist

Attracting the Best Clients: Must-Have Content

The best clients love original content they can't get anywhere else. This week, The Mad Clientist recommends tactics to help your firm create key content to attract marquee-level clients.You can view the video below, or on YouTube directly here: https://youtu.be/vVCj250aiv8 We’ll be releasing videos here on The Mad Clientist blog every…

Michael RynowecerApril 17, 2017

The Mad Clientist

Law Firms Missing Best Source of Innovation

Innovation has a long and a short game. The long game is the sexy part. Few can argue how the ability to forever change, disrupt or even reinvent an industry isn’t a little exciting. But, as we wait for the long game to play out, we are all forced to…

Michael RynowecerAugust 17, 2016

The Mad Clientist

26 Tips To Boost Client Service on BTI’s 27th Birthday

Today is day one of BTI’s 27th year. I have been lucky enough to help market leaders, market-leaders-to-be, the best-run professional service firms in the world, and all manner of organizations drive growth. The combination of this experience and BTI’s independent research with more than 14,000 top executives provides unmatched…

Michael RynowecerAugust 10, 2016

The Mad Clientist

Large Law Edges Out Mid-Sized Firms for New Work, with Higher Rates

The score is in: large law 60, all others 40.60% of law firm hires went to larger law firms (650 lawyers or more) in the last year. Clients report hiring large law as a result of increased and more pointed attention—think industry knowledge and more specific discussion of company issues. Think…

Michael RynowecerAugust 12, 2015

The Mad Clientist

The Client Focus Foible

Michael RynowecerJuly 13, 2015

The Mad Clientist

Client Service Suffers Second Biggest Drop — Here’s Why

Clients want more. And don’t stop wanting more. Ever. Only 33.3% of corporate counsel recommend their primary law firm to a peer—a substantial drop from the 40.1% who recommended their primary law firms last year. This marks the second biggest drop in 15 years. Credit one reason—The Client Expectation Gap. …

Michael RynowecerJune 17, 2015