Client Service Archives - Page 4 of 35 - The BTI Consulting Group

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…

BTIConsultingApril 10, 2024

The Mad Clientist

11 Best Practices to Make Your Industry Groups Thrive

Virtually every new regulation and court decision brings unique industry-specific impacts. Your ability to bring this insight is the difference between being invited in without competition or being left out of the conversation. And — getting much higher rates. The Most Lucrative Differentiator Understanding your client’s industry is the most…

Michael RynowecerFebruary 21, 2024

The Mad Clientist

25 Law Firms of All Sizes Top LinkedIn Engagement Touchpoints

LinkedIn engagement is an underappreciated building block in your client relationship. Corporate counsel treat every comment, like and celebration as a valued touchpoint. This high quality connection adds to the foundational strength you already have — and serves as a credible first touchpoint for others. This makes the case —…

BTIConsultingNovember 15, 2023

The Mad Clientist

Client Expectations Jump 27%

You disappear from the reliable and trusted list the minute you fall behind client expectations. There is little leeway here. You have 2 ways to fall behind: You can do less or invest your time elsewhere — this is more often an unintended behavior than a decision Clients start moving…

Michael RynowecerNovember 8, 2023

The Mad Clientist

Litigation Powerhouses: The Law Firms Leading the Litigation Market

Complex and high stakes matters are the sweet spots. This is where the money is headed. Clients are hiring law firms offering: Early assessment no matter how few facts are known An aggressive defense while simultaneously pursuing a settlement Insights about how other companies in the client’s industry handle similar…

BTIConsultingNovember 1, 2023

The Mad Clientist

Clients Name 19 Best of the Best Law Firms in Class Actions

More companies face class actions than last year. The growth in spending continues to outpace the increased number of companies with class actions. The majority of class actions are getting bigger and more complex. Clients are spending more. Clients want law firms bringing an early assessment and risk evaluation. Please…

BTIConsultingNovember 1, 2023

The Mad Clientist

Clients Name 14 Best of the Best Law Firms in Product Liability Litigation

Spending is heading up in product liability litigation. Clients are designing and redesigning their products, offering new functionality, manufacturing, and end user interaction. Add in a near record level of product recalls and you have growth in product liability. Please congratulate the Product Liability Litigation Powerhouses and Leaders: The BTI…

BTIConsultingNovember 1, 2023

The Mad Clientist

18 Best of the Best Law Firms in IP Litigation

Growth in IP Litigation continues. Research reveals 6 primary reasons, including: Copyright infringement by AI apps, software and tools Trade secrets More aggressive defense of IP due to strategic values Clients want law firms who: Are aggressive and creative in assessing both AI related claims and defenses Strategies for protecting…

BTIConsultingOctober 31, 2023

The Mad Clientist

12 Best of the Best Law Firms in Complex Employment Litigation

A blizzard of new regulations combined with one of the most demanding workforces in decades is driving this market. Employees are more prone to take actions as are agencies at the federal state and local levels. Please congratulate the Complex Employment Litigation Powerhouses and Leaders: The BTI Complex Employment Litigation…

BTIConsultingOctober 30, 2023