Client Service Archives - Page 2 of 32 - The BTI Consulting Group

Clients See 19 Best of the Best Law Firms in Complex Commercial Litigation

Business is getting more complex with more complicated agreements and commercial transactions. Agreements are also worth a lot more money now – a formula for a continuing stream of bigger and more complicated litigation. This is a perfect time for law firms to form informal networking groups to discuss litigation…

BTIConsultingOctober 30, 2023

The Mad Clientist

14 Best of the Best Law Firms in Securities and Finance Litigation

An aggressive SEC and DOJ is setting the tone for Securities Litigation. Activist investors are emboldened while those companies subject to agency actions are more willing to sue. The decision makers will look to firms who know the regulatory landscape. They want settlement strategies as client believe time works against…

BTIConsultingOctober 27, 2023

The Mad Clientist

Clients Single Out 19 Best of the Best Law Firms in Cybersecurity/Data Privacy Litigation

Hyper growth in data breaches and public awareness are driving data privacy litigation. Proportionately more breaches are resulting in mitigation than just 3 years ago. Companies are more likely than ever to sue vendors for breaches and violations of data privacy policies. There is growth on virtually every front. Top…

BTIConsultingOctober 27, 2023

The Mad Clientist

62 Law Firms Most Feared in Litigation

Aggressive, perplexing, previously unseen, and occasionally bizarre — these are the words clients use to describe litigation. And who better to defend, or in some cases, initiate legal action than The Fearsome Foursome? These are the firms striking the deepest fear into the hearts of seasoned general counsel and legal…

Michael RynowecerOctober 4, 2023

The Mad Clientist

6 Insights: The New, Most Powerful Branding Opportunity Since the Website

Clients crave insight into their chosen law firms like never before. Enter LinkedIn law firm pages, serving up everything they desire or, at the very least, a tantalizing peek. The outcome? A two-year upswing in law firm followers on LinkedIn that's nothing short of revealing. Enter BTI's three-year odyssey —…

Michael RynowecerAugust 31, 2023

The Mad Clientist

Stop and Listen to the Best Song About Lawyers Ever

However busy you are. No matter what your plans. Take a few minutes, listen, and smile. Written and composed by the late Dave Frishberg as a tribute to his friend’s 25th anniversary as a law firm partner, My Attorney Bernie is a must for anyone in the legal community. You can listen…

Michael RynowecerJuly 12, 2023

The Mad Clientist

ICYMI: Check out the Latest Insights from The Mad Clientist

BTI research revealed the law firms best at client service — as ranked by clients — started with the focus on serving their clients’ needs. We followed later with recognizing the 293 attorneys clients single out for delivering the absolute best client service — and 5 reasons why they stand…

Michael RynowecerJune 29, 2023

The Mad Clientist

5 New Traits of the BTI Client Service All-Stars

So many attorneys see the deluge of changing regulations and new client needs as a head wind — slowing them down — the BTI Client Service All-Stars see these events as a tail wind. Another chance to move out in front. Top legal decision makers point to these 5 traits…

Michael RynowecerJune 21, 2023

The Mad Clientist

Client Single Out 293 Attorneys Delivering the Absolute Best Client Service

Clients single out 293 attorneys for delivering superior client service. Not just good — but head and shoulders above all others. Top legal decision makers identify the attorneys delivering the absolute best client service. We ask the questions and clients provide the answers with no prompts, suggestions, or submissions —…

Michael RynowecerJune 15, 2023

The Mad Clientist

Clients Embrace Cross-Selling

Clients are up to their eyeballs with new and existing work. They continue to experience surges in needs across a broad range of fronts. They are working with more than 2x more law firms than 3 years ago — and 1/3 don’t know who their relationship partner is. Outside counsel…

Michael RynowecerJune 7, 2023