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Client Service

Building Activity-Based Client Service Metrics The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…
Michael Rynowecer
October 9, 2017
4 Keys to Winning More Work The Mad Clientist

4 Keys to Winning More Work

Acting as a business advisor sparks conversations and develops relationships before legal issues arise and leads to capturing high-rate legal work from your clients.Your ability to provide your service in the context of the client’s business will most differentiate you in the eyes of clients. Industry dynamics, current events, emerging…
Michael Rynowecer
June 28, 2017
4 Steps to Building an Unmatched Client Experience: BTI’s Client Relationship Lab The Mad Clientist

4 Steps to Building an Unmatched Client Experience: BTI’s Client Relationship Lab

In Phase 2 of BTI's Post-Matter Follow-Up Plan, Jennifer Dezso, BTI Principal, shares the 4 steps to building an unmatched client experience to effectively close matters and win new work. By delivering a seamless experience targeted to what your client needs you channel superior service into high-impact growth.You can view the…
Michael Rynowecer
June 27, 2017