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Client Service

The Mad Clientist

Client Service Leaders Boxing Out the Competition

Law firms whose clients see them as being best in client service enjoy: ♦  30% higher profitability ♦  7% rate premiums across all staff levels ♦  35% higher client retention Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI…
Michael Rynowecer
February 27, 2013