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Brand Elite

The Mad Clientist

Clients Shorten Short Lists

Clients Shorten Short ListsEveryone wants to at least be on the short list. But clients want no part of it—trimming their short lists by 1% this year and 22% over the last 3. Clients indicate they want more knowledge from fewer firms. They have cut their law firm rosters to…
Michael Rynowecer
May 21, 2018
The Mad Clientist

14 Firms Move Up in the BTI Brand Elite 28 for 2018

Try as you might to manage, control, focus, and provide clarity—ultimately clients define your brand based on their experience with you. Law firm brands are volatile. Clients change their perceptions of law firms based on their direct and indirect experience.Despite this, or perhaps because of these changes—clients identify 4 new…
Michael Rynowecer
May 16, 2018
The Mad Clientist

Innovation Runs Rampant in the Legal World

Innovation is rampant. Top legal decision makers recognize a whopping 40% increase in the number of innovative law firms over last year. This translates into 200 law firms—of the 650 who compete for business from Fortune 1000 and large companies—standing out in a noticeable way, up from 143 last year.Clients…
Michael Rynowecer
March 29, 2017