A-Team Archives - The BTI Consulting Group

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…

BTIConsultingApril 10, 2024

The Mad Clientist

Why Some Firms Are Still Getting Pummeled on Rates

Rates are soaring. At least for some firms. Not all are giants. Still, other firms continue to suffer a rate pounding as clients look to extract another pound of flesh. In the new Law Firm Leaders Burning Issues survey of more than 250 law firms conducted with my longtime friend…

Michael RynowecerJanuary 31, 2024

The Mad Clientist

Clients Single Out 37 Midsize Law Firms Punching Way Above Their Weight

Clients – of their own volition – point to 37 midsize firms as bringing the same level of confidence and reliability as the big firms. They look to these firms for a wide variety of risky, delicate, and thorny matters – including highly customized advice about reopening and related issues.…

Michael RynowecerMay 6, 2020

The Mad Clientist

43 Law Firms Clients Say are Winning in the COVID-19 World

New law firm rosters are part of the new reality. The pandemic is redefining corporate counsel objectives and in some cases their core role. Top legal decision makers tell us how a few law firms have really stepped it up, jumped in, and are truly committed. Clients point to 43…

Michael RynowecerApril 29, 2020

The Mad Clientist

Law Firms Best at Dealing with Complexity

We could be living a dream come true. Law firms love—and some live for—the sophisticated, complex, high-end work. This is exactly where top legal decision makers tell us their needs are spiking—not just growing—but surging. This tsunami of high-end work brings intellectual challenge, personal reward, and new client service expectations.…

Michael RynowecerDecember 11, 2019

The Mad Clientist

Clients Single Out 61 Law Firms Who Can Cut Through Complexity

Clients have been on the receiving end of a continuous stream of increasingly complex risk and exposures. This stream of complexity is in its 4th year and shows no signs of abating. And, it’s changing what clients want in their law firms.With equal parts tenacity, sheer will, smarts, and intuition—combined…

Michael RynowecerDecember 6, 2017

The Mad Clientist

Clients Add 8 New Firms to BTI Client Service 30

It’s so easy to fall behind in client service. All you have to do is stay the same. But, 30 firms overcome the odds and perform 9 times better at client service than everyone else. These firms are The BTI Client Service 30 for 2018. While all firms in this…

Michael RynowecerNovember 29, 2017

The Mad Clientist

4 Reasons Law Firms Lose Their Coveted Spot on The BTI Client Service 30

“How could we have changed? We have done so much.”“Our score dropped and we haven’t changed a single thing in our program.”“What made our score drop, we have made client service a real priority?”2017 saw 53% of The BTI Client Service 30 drop off the list and be replaced by…

Michael RynowecerJanuary 11, 2017

The Mad Clientist

The BTI Client Service A-Team: Your 2017 Client Service Leaders

Relationship Bliss: also known as your law firm’s goal for every client relationship. Relationship Bliss is also created by the 4 client service activities most important to corporate counsel, while providing the highest levels of differentiation for your firm.BTI’s research shows the law firms able to deliver best-in-class levels of…

Michael RynowecerDecember 7, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Innovative Approaches

Innovation doesn’t come from technology. It comes from being able to bring new, creative thinking to solve your clients’ issues and in ways others don’t—and add substantial value. If technology is involved, it is an enabler to innovation—not the source.Leading legal decision makers report the top sources of innovation from…

Michael RynowecerDecember 7, 2016