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We could be living a dream come true. Law firms love—and some live for—the sophisticated, complex, high-end work. This is exactly where top legal decision makers tell us their needs are spiking—not just growing—but surging. This tsunami of high-end work brings intellectual challenge, personal reward, and new client service expectations. And 26% of firms are rising to the challenge. These firms include:

Best of the Best

Arnold & Porter

Gibson Dunn

Hogan Lovells

Jones Day

Leaders of the Best

Kirkland & Ellis

Latham & Watkins




Baker McKenzie

Barnes & Thornburg


Davis Polk

DLA Piper

Faegre Baker Daniels

Holland & Knight

King & Spalding


Mayer Brown

McDermott Will & Emery

Morgan Lewis

Ogletree Deakins

Wachtell, Lipton, Rosen & Katz


GCs tell us the law firms standing out for dealing with complexity separate themselves from other law firms by:

  • Offering clear and unequivocal recommendations

  • Proposing large teams who can scale up and get larger when things get crazy

  • Communicating changes in scope, fact, or circumstance on a near real time basis

  • Diving into obstacles and unexpected problems

  • Keeping clients in a continuing state of update—these clients never wonder what’s happening with the case

  • Exhibiting a new sense of excitement and enthusiasm around the matter

Clients now expect law firms to deal with the new complexity flooding their dockets. No longer a nicety, complexity savvy law firms are a part of the new normal for client expectations. Just over 160 of the 650 law firms serving top clients stand out in this overly influential newbie of client service. But don’t let the newbie tag fool you, this expectation is deadly serious—and giving these law firms a real advantage.

Learn exactly where you stand according to the most trusted source—clients. Also discover how you stack up against 8 competitors of your choice and the tactics the Best of the Best use to cut through complexity in the just released report The BTI Client Service A-Team 2020: The Survey of Client Service for Law Firms.

Best in the market ahead.


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