A-Team Archives - Page 3 of 3 - The BTI Consulting Group

Clients Rank Law Firms—Skadden Tops BTI Client Service 30

Skadden reigns supreme in client service. Each year, The BTI Consulting Group speaks with more than 300 leading corporate counsel and asks them which firms are leading the way when it comes to delivering superior client service—an area law firms aren’t always known for mastering. This year, unexpected leaders prove…

Michael RynowecerDecember 1, 2014

The Mad Clientist

Global Law Firms Change Their Stripes

Global law firms have found a new way to compete. Large, US-based law firms have spent the last 5 to 7 years building out their global networks. As the race to go global accelerated, establishing a global infrastructure took priority over client service; leaving the door open for other firms…

Michael RynowecerJanuary 14, 2014

The Mad Clientist

Client Service Leaders Buck Trend – Gain Market Share – 7 Lessons from The BTI Client Service 30

The BTI Client Service 30 – the 30 law firms corporate counsel rank as delivering the absolute best client service – buck the prevailing market trend and gained market share in 2012. Fully 67% of this elite group are gaining market share at competitor expense. Advantage: client service. The most…

Michael RynowecerJanuary 9, 2013

The Mad Clientist

Client Service Slugfest: Battle of the Heavyweights

Today’s law firms are on the ropes. Fierce competition and ever-increasing client expectations force law firms to bob, weave, jab, parry and counterpunch just to stay in the fight. Not surprising, client satisfaction rates have taken a hit and few law firms prove they have the discipline and agility required…

Michael RynowecerFebruary 8, 2012

The Mad Clientist

6 Lessons to Learn from The 2012 BTI Client Service A-Team

Growing business in the 2012 legal environment is a daunting task even for the most established law firms. Economic uncertainty slams the brakes on outside counsel spending and a renewed focus on law firm consolidation drives corporate counsel decisions. Combine this with client satisfaction rates at a 4-year low and…

Michael RynowecerDecember 13, 2011