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The Mad Clientist

7 Rules to Virtually Double the Practices You Deliver to Clients The Mad Clientist

7 Rules to Virtually Double the Practices You Deliver to Clients

The typical primary law firm delivers 1.8 practices to each of their major clients. The best performers, those who collaborate and set the standard for superior client service, deliver 3.2 practices to their clients.The law firms with strong collaborators get more business while keeping competitors out of their client base.…
Michael Rynowecer
May 18, 2016
Is $5,000 an Hour Next? The Mad Clientist

Is $5,000 an Hour Next?

The bull market in high-end work makes hourly rates defy gravity.The dramatic increase in clients’ need for complex and bet-the-company work is bad for clients but downright awesome for law firm rates. The highest rate in the market now commands 2.9 times the average rate clients pay. Clients* give BTI…
Michael Rynowecer
May 11, 2016
Why Clients Fire: The Silent Epidemic Undermining Your Firm The Mad Clientist

Why Clients Fire: The Silent Epidemic Undermining Your Firm

More than 50% of clients say their primary law firm’s biggest weakness is inconsistency.*Consistency in delivery is synonymous with quality, client service and trustworthiness. Clients interpret uneven delivery as lack of commitment, lack of communication within the team, and doubt as to whether the team understands the client’s underlying goals.Clients…
Michael Rynowecer
March 30, 2016