The Mad Clientist Archives - Page 68 of 86

Clientelligence Named a Best Book of 2015

We are thrilled to announce Michael Rynowecer's new book, Clientelligence: How Superior Client Relationships Fuel Growth and Profits, has been named to Kirkus Reviews' Best Books of 2015.A Top 10 Best 2015 Indie Books That'll Get You Talking, Clientelligence is described by Kirkus as "deftly written and well-presented; principals of any service…

Michael RynowecerDecember 21, 2015

The Mad Clientist

The Mad Clientist’s Holiday Wishes

Warmest wishes for the happiest of holidays from The Mad Clientist and everyone at The BTI Consulting Group.

Michael RynowecerDecember 16, 2015

The Mad Clientist

BTI Market Outlook and Client Service Review 2016 Webinar

Join BTI as we discuss the best new opportunities for 2016, how new client service leaders make it to the top and what they do to stay there.The legal market may be flat-lining in terms of growth, but under the surface is a dynamic, fast-changing environment. The hot industries and…

Michael RynowecerDecember 16, 2015

The Mad Clientist

The 30 Best Law Firms for Client Service: The Three-peat Champ, the High-Fliers, and the Newcomers

Clients have spoken, voted and ranked. Skadden is best at client service for 3 years in a row. Hogan Lovells soars as does McGuireWoods and BakerHostetler. The client service race is on and new players are mixing up the game. In each of the last 15 years The BTI Consulting…

Michael RynowecerDecember 9, 2015

The Mad Clientist

15 Best Opportunities and Trends for 2016

It’s a special time of year for The Mad Clientist as he clears his desk and combs through each of the 319 in-depth, independent interviews with corporate counsel BTI wrapped up in October of 2015. The goal: find the best opportunities for law firms in 2016.15 opportunities to drive growth…

Michael RynowecerDecember 2, 2015

The Mad Clientist

The 3 Biggest Client Service Turkeys of 2015

The Mad Clientist would like to give thanks to the attorneys delivering some of this year’s most egregious client service turkeys. We share these true stories from corporate counsel in the hopes we can all learn some lessons—and have a few laughs.If You Don’t Trust Us To Do the Right…

Michael RynowecerNovember 18, 2015

The Mad Clientist

Where to Find Your Best Opportunities for Business in 2016

The legal market may be flat-lining in terms of growth, but under the surface is a dynamic, fast-changing environment. The hot industries and practice areas from last year have disappeared. In their place are new opportunities for growth. Only the law firms able to bring a quick and flexible approach…

Michael RynowecerNovember 11, 2015

The Mad Clientist

Don’t Be the Only Firm Underfunding Marketing and Business Development

In 2005, the legal market was growing at over 10% a year—almost raining business. 2015 growth is just over 1%—yet law firms continue to spend the same relative amount of money to protect and acquire clients.Law firms currently spend 2.6% of firm revenue on marketing and business development.* This is…

Michael RynowecerNovember 4, 2015

The Mad Clientist

The 5 Law Firms with the Most Marketing Mojo

5 law firms stand out as the firms no one wants to pitch against. The 135 law firm marketing leaders BTI interviewed single out these 5 firms as bringing more marketing mojo than everyone else:Jones DayKirkland & EllisLatham & WatkinsLittler MendelsonMorgan LewisWe can’t help but note these 5 firms are…

Michael RynowecerOctober 28, 2015

The Mad Clientist

False Hope or Healthy Worry? Law Firms Rank Their Strategic Plans

Law firms are placing their bets. Larger firms are putting their resources into fewer initiatives than smaller firms, and have more confidence in their plans. But, the worry about strategic plans at smaller firms may be of the healthy variety. History shows us some of the most successful organizations in…

Michael RynowecerOctober 21, 2015