The Mad Clientist Archives - Page 68 of 87

Client RFPs Hit 15-Year High

More clients are using more RFPs to hire law firms than any point in the last 15 years.56% of corporate counsel issued RFPs for law firms in 2015, up from 45% in 2014. We now face a majority of clients using RFPs to hire new law firms. The increase is…

Michael RynowecerJanuary 27, 2016

The Mad Clientist

The Legal Trends Your Top Clients Face

It’s tough to make predictions, especially about the future. ― Yogi BerraThe most accurate part of making predictions is how people can always be counted on to make predictions. People predict the weather, the outcome of stories and, right now, the presidential election—often with heated passion.Predicting future legal markets may seem like…

Michael RynowecerJanuary 20, 2016

The Mad Clientist

8 Factors Driving Superior Client Service: How Law Firms Climb the BTI Client Service A-Team

Corporate counsel recognized fewer law firms in 2015 for superior client service than 2014. Despite the more demanding environment a few savvy and disciplined law firms buck the trend. These firms climbed the ranks or managed to stay on The BTI Client Service 30 while 11 firms dropped off this…

Michael RynowecerJanuary 13, 2016

The Mad Clientist

High-Margin, Complex Work Returns in 2016: How to Get Your Share

Look hard and you will see a faint light at the end of the tunnel. We don’t think it’s a freight train.Clients are making big time shifts to their spending. Large pockets of dollars are moving to areas where spending increases haven’t been seen in years. And these moves are…

Michael RynowecerJanuary 6, 2016

The Mad Clientist

The Reason We Decided to Change Locations

S eparated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth. Even the…

Michael RynowecerJanuary 4, 2016

The Mad Clientist

A New Beginning Awaits

Even the all-powerful Pointing has no control over the situation. Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar.…

Michael RynowecerJanuary 1, 2016

The Mad Clientist

Clientelligence Named a Best Book of 2015

We are thrilled to announce Michael Rynowecer's new book, Clientelligence: How Superior Client Relationships Fuel Growth and Profits, has been named to Kirkus Reviews' Best Books of 2015.A Top 10 Best 2015 Indie Books That'll Get You Talking, Clientelligence is described by Kirkus as "deftly written and well-presented; principals of any service…

Michael RynowecerDecember 21, 2015

The Mad Clientist

The Mad Clientist’s Holiday Wishes

Warmest wishes for the happiest of holidays from The Mad Clientist and everyone at The BTI Consulting Group.

Michael RynowecerDecember 16, 2015

The Mad Clientist

BTI Market Outlook and Client Service Review 2016 Webinar

Join BTI as we discuss the best new opportunities for 2016, how new client service leaders make it to the top and what they do to stay there.The legal market may be flat-lining in terms of growth, but under the surface is a dynamic, fast-changing environment. The hot industries and…

Michael RynowecerDecember 16, 2015

The Mad Clientist

The 30 Best Law Firms for Client Service: The Three-peat Champ, the High-Fliers, and the Newcomers

Clients have spoken, voted and ranked. Skadden is best at client service for 3 years in a row. Hogan Lovells soars as does McGuireWoods and BakerHostetler. The client service race is on and new players are mixing up the game. In each of the last 15 years The BTI Consulting…

Michael RynowecerDecember 9, 2015