The Mad Clientist Archives - Page 42 of 90

The 21 Biggest Takeaways from BTI’s Annual Market Outlook and Client Service Review

So many lessons, so many questions; but so little time. Here is a recap of our 10th annual BTI Market Outlook and Client Service Review. We would like to thank the 1,682 individuals who joined us and appreciate all the feedback—especially considering how much client feedback we develop for our…

Michael RynowecerJanuary 30, 2019

The Mad Clientist

Largest Clients Ramp Up RFPs

The next RFP is likely to be a big one. RFPs among the largest clients are on the rise. While only 38% of clients plan to issue RFPs through 2019—they are the largest legal spenders. Here’s why this group is moving to RFPs while others silently interview and select their…

Michael RynowecerJanuary 23, 2019

The Mad Clientist

6 Things the BTI Client Service 30 Do and Others Don’t

Client service is anything but static. Sometimes client needs evolve over time and sometimes they change on a dime—with no notice. The BTI Client Service 30 follow the lead of world-class firms like PwC, McKinsey, and Accenture to use changing client expectations to their advantage. Best-in-class law firms stay ahead…

Michael RynowecerJanuary 16, 2019

The Mad Clientist

Hurry, While You Still Have A Rare Second Chance

With luck your client’s budget is approved. After all, your client submitted their first draft last summer. The budget got worked, changed, adjusted, and reconfigured. Now it’s real. So, what is your client focusing on as the New Year starts? Those who know the answer are in the minority—but clearly…

Michael RynowecerJanuary 9, 2019

The Mad Clientist

12 Top Trends Defining the 2019 Legal Market

Buckle up. It’s going to be an exciting ride. Clients are spending more money on outside counsel than ever. Top legal decision makers are redefining their approach to hiring and managing their law firms. This translates into direct opportunity. But you will find the biggest wins by targeting your client’s…

Michael RynowecerJanuary 2, 2019

The Mad Clientist

See The 6th Grade Winner Of Our Creative Card Contest

It was a tough choice…So many imaginative holiday cards with such good direction for animation. But we had to pick. See the winner below or view it on our YouTube Channel. Best wishes for a healthy, happy, and prosperous New Year from everyone at BTI.

Michael RynowecerDecember 19, 2018

The Mad Clientist

Clients Single Out 30 Law Firms Best at Client Service

The BTI Client Service 30 keeps putting more distance between themselves and everyone else. But, as in prior years, certain law firms manage to leap frog a whole group of competitors and land a spot in the BTI Client Service 30—knocking out others. Client service performance is dynamic, absolute, relative,…

Michael RynowecerDecember 12, 2018

The Mad Clientist

5 Reasons Clients Love to Call Their Law Firms

Clients tell us there are 5 times when they truly enjoy calling their outside counsel. These busy legal decision makers have little time for optional phone calls—which makes these 5 especially telling. These calls are: Review a delivered work productClients inevitably have questions, comments, and changes. Your clients view these…

Michael RynowecerDecember 5, 2018

The Mad Clientist

BTI Client Service A-Team 2019: Survey of Law Firm Client Service Performance

Learn exactly where you stand. And discover the tactics and strategies the best performers use to drive their performance. Get rankings—by name—on each and every law firm recognized in the BTI Client Service A-Team 2019—curated from more than 350 in-depth interviews with top legal decision makers at the world’s most…

Michael RynowecerDecember 5, 2018

The Mad Clientist

How Clients Hire: Clients Using Attorney Bios in New Ways to Hire

Clients are using attorney bios as a selection vehicle—taking attorney assignments into their own hands. Clients are going online, picking the attorneys they want on their matters—and telling law firms exactly who they want. Think of this new phenomenon as a self-service bar for clients. Corporate counsel used to use…

Michael RynowecerNovember 28, 2018