The Mad Clientist - The BTI Consulting Group

Clients Name New Firm to Fearsome Foursome, 10 New Awesome Opponents

Dentons Adds Fear to the Global NetworkCreating a global network and linking up with Chinese law firms was just not enough. Dentons is adding a dose of fear as the firm earns a coveted spot on the BTI Fearsome Foursome. This makes 2 important points:Being aggressive to the extreme makes…

Michael RynowecerSeptember 21, 2016

The Mad Clientist

The Danger of the Sputtering Client Service Experience

The Mad Clientist shares with you how the law firms with enduring client service initiatives are making everyone else look bad.You can view the video below, or on YouTube directly here: https://youtu.be/d_RGm0sgE0g We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the…

Michael RynowecerSeptember 19, 2016

The Mad Clientist

The Mad Clientist Minute: The Weekly Video to Help You Drive More Business

You spoke and we listened. After many requests for short, concise video clips—we are pleased to announce our brand-new video feature: The Mad Clientist Minute. These highly focused weekly videos offer an in-depth look at BTI’s research, experience, data, case studies, and analysis. BTI Principal Jennifer Petrone Dezso and I will…

Michael RynowecerSeptember 14, 2016

The Mad Clientist

What Successful Client Teams Really Look Like

The Mad Clientist breaks down what it takes to build a superior client team, including the most important factor necessary for continued success.You can view the video below, or on YouTube directly here: https://youtu.be/375D-DGgs6w We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box…

Michael RynowecerSeptember 12, 2016

The Mad Clientist

Clients Bring $4 Billion In-House: For All the Wrong Reasons

Corporate counsel are shifting big-time spending back in-house—resulting in $4 billion moving in-house*. This also marks the 8th year of legal spending moving in-house out of the last 10, the second largest move in-house in 16 years.Top legal decision makers make no excuses—they want to save time and money. They…

Michael RynowecerSeptember 7, 2016

The Mad Clientist

How Big Law Uses Client Feedback Differently

BTI's research finds big law uses client feedback in ways most firms typically don’t consider—while finding ways to push traditional client feedback a step further than expected.You can view the video below or on YouTube directly, here: https://youtu.be/tYOkr9LK1CE We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe…

Michael RynowecerSeptember 6, 2016

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Clients Name New Firm to Fearsome Foursome, 10 New Awesome Opponents

The Danger of the Sputtering Client Service Experience

The Mad Clientist Minute: The Weekly Video to Help You Drive More Business

What Successful Client Teams Really Look Like

Clients Bring $4 Billion In-House: For All the Wrong Reasons

How Big Law Uses Client Feedback Differently