The Mad Clientist - The BTI Consulting Group

Clients to Law Firms: Lean and Mean Legal Teams are Dead

About 22 minutes into an in-depth client feedback interview I conducted, this client shared the real Achilles’ heel holding back the relationship. Our client, a mid-sized law firm, was steadily billing this client about $440,000 per month. Based on the feedback above, our client started offering bigger teams…

Michael RynowecerMay 29, 2019

The Mad Clientist

Clients Rank EY Law in Top 25% of Law Firm Brands

Another first—a milestone for the Big 4 as well as law firms. 694 top legal decision makers rank the EY Law brand number 138 out of the 650 legal providers serving large clients in the US. Deloitte also makes a noteworthy appearance and is ranked in the top 35%. What…

Michael RynowecerMay 22, 2019

The Mad Clientist

Fewer Firms Improving the Client Experience

Fewer law firms are showing clients innovation around improving the client experience—top legal decision makers point to 14.6% fewer firms than last year. Clients are changing their expectations and demands as they face increased complexity and uncertainty—making it harder for law firms to understand. Fewer firms can keep up or…

Michael RynowecerMay 22, 2019

The Mad Clientist

More Law Firms Earning Client Recommendations

Top legal decision makers recommend 293 law firms, 21.6% more law firms for 2019. This upswing is on the heels of a 3-year downtrend. We see 2 driving reasons: 1) A number of law firms are having success with their firmwide client service excellence initiatives—bringing new unprompted recommendations from clients.2)…

Michael RynowecerMay 22, 2019

The Mad Clientist

Clients See a Few Firms as Long-Term Leaders

Clients keep a distant eye on law firm mergers—and have bias for firms who will emerge the winners—especially for big, and potentially long, litigation or regulatory work. Every client knows a merged firm can become conflicted—and this means work for the client. Top legal decision makers name 28 fewer law…

Michael RynowecerMay 22, 2019

The Mad Clientist

More Law Firms Making Changes to Deliver More Value

Clients reported 20.2% more law firms this year than last in making changes to the way they deliver services to add more value. This translates to an additional 50 more firms. These firms are simplifying work processes, using non-lawyers, non-partner track lawyers and a host of other tools, as we…

Michael RynowecerMay 22, 2019

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Clients to Law Firms: Lean and Mean Legal Teams are Dead

Clients Rank EY Law in Top 25% of Law Firm Brands

Fewer Firms Improving the Client Experience

More Law Firms Earning Client Recommendations

Clients See a Few Firms as Long-Term Leaders

More Law Firms Making Changes to Deliver More Value