Skip to main content
Fill out my online form.
The compelling legal industry pulse delivered weekly to your inbox.
Powerful, data driven insights & actionable key takeaways—helping you and your firm boost performance.
Latest Insights
The Mad Clientist

60% of Clients Replace Their Primary Law Firm

60% of large clients have replaced one of their 2 primary law firms—the highest turnover rate in 7 years. The overwhelming reason—mediocre client service. The scary part—the client service isn’t bad—it’s just not great. Corporate counsel show shrinking patience for anything short of a superior client experience. Clients now believe even…
Michael Rynowecer
March 18, 2015