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Client Service Leaders Buck Trend – Gain Market Share – 7 Lessons from The BTI Client Service 30 The Mad Clientist

Client Service Leaders Buck Trend – Gain Market Share – 7 Lessons from The BTI Client Service 30

The BTI Client Service 30 – the 30 law firms corporate counsel rank as delivering the absolute best client service – buck the prevailing market trend and gained market share in 2012. Fully 67% of this elite group are gaining market share at competitor expense. Advantage: client service.  The most…
Michael Rynowecer
January 9, 2013
In the War Room The Mad Clientist

In the War Room

Under the streets of London, a veritable maze of closed-door rooms became the hub of Britain’s military planning during World War II. While the earth shook above them, Churchill’s top officials waged war, gathering intelligence and clandestinely directing thousands of tactical maneuvers. The war room buzzed. Similarly, behind closed doors…
Michael Rynowecer
November 20, 2012
Forecasting Failure -­ 9 of 10 Failed Firms Losing Share to Competitors The Mad Clientist

Forecasting Failure -­ 9 of 10 Failed Firms Losing Share to Competitors

"If I knew then"…Potent, but less-than-popular metrics pointed to trouble years long before the major law firm implosions of the past decade. Top performers track these leading indicators for themselves and competitors. They gauge where they stand – and know exactly when competitors become vulnerable. They use this insight to…
Michael Rynowecer
April 20, 2012
Ready. Set. Grab. The Mad Clientist

Ready. Set. Grab.

All eyes are on center court. Two confident players jockey for the exact foot position each believes gives them the edge. The referee's whistle sounds. The players are locked in a near-wrestling match; battling fiercely to gain control of the ball - and the court. Only one gains possession. Every…
Michael Rynowecer
March 20, 2012
Litigation Got You Down? The Mad Clientist

Litigation Got You Down?

If the tug-of-war of litigation is getting you down, you’re not alone. This year, spending cuts, fee caps, resolution mandates and other aggressive tactics are bringing down not just litigation dollars, but the entire legal market. With a projected growth rate of -1.6% (yes, that is negative), the market for…
Michael Rynowecer
October 25, 2011
Leap. Duck. Swerve. The Mad Clientist

Leap. Duck. Swerve.

Many of us spend our Sunday afternoons at this time of year marveling at the deft tactical maneuvers and well-timed evasions of our favorite receivers and running backs. Running head on into a fray of beefy opponents intent on squashing any efforts at forward progress, these players display agility and…
Michael Rynowecer
October 18, 2011