Legal Archives - Page 4 of 5 - The BTI Consulting Group

Ready. Set. Grab.

All eyes are on center court. Two confident players jockey for the exact foot position each believes gives them the edge. The referee's whistle sounds. The players are locked in a near-wrestling match; battling fiercely to gain control of the ball - and the court. Only one gains possession. Every…

Michael RynowecerMarch 20, 2012

The Mad Clientist

Client Service Slugfest: Battle of the Heavyweights

Today’s law firms are on the ropes. Fierce competition and ever-increasing client expectations force law firms to bob, weave, jab, parry and counterpunch just to stay in the fight. Not surprising, client satisfaction rates have taken a hit and few law firms prove they have the discipline and agility required…

Michael RynowecerFebruary 8, 2012

The Mad Clientist

6 Lessons to Learn from The 2012 BTI Client Service A-Team

Growing business in the 2012 legal environment is a daunting task even for the most established law firms. Economic uncertainty slams the brakes on outside counsel spending and a renewed focus on law firm consolidation drives corporate counsel decisions. Combine this with client satisfaction rates at a 4-year low and…

Michael RynowecerDecember 13, 2011

The Mad Clientist

Litigation Got You Down?

If the tug-of-war of litigation is getting you down, you’re not alone. This year, spending cuts, fee caps, resolution mandates and other aggressive tactics are bringing down not just litigation dollars, but the entire legal market. With a projected growth rate of -1.6% (yes, that is negative), the market for…

Michael RynowecerOctober 25, 2011

The Mad Clientist

Leap. Duck. Swerve.

Many of us spend our Sunday afternoons at this time of year marveling at the deft tactical maneuvers and well-timed evasions of our favorite receivers and running backs. Running head on into a fray of beefy opponents intent on squashing any efforts at forward progress, these players display agility and…

Michael RynowecerOctober 18, 2011

The Mad Clientist

Marketing: The Magic Pill?

2011 marketing budgets get a boost at law firms of all sizes, enjoying bumps of 5.3% and 4.2% at AmLaw 100 and 200 firms, respectively. Small and mid-sized firms get their fair share as well, with marketing dollars rising 4.3%, on average, since 2010. As law firm leaders come to…

Michael RynowecerAugust 8, 2011

The Mad Clientist

31% of Leadership Partners Report Higher Profits from Alternative Fees

Profits emerge from the murky waters of alternative fees. To the surprise of many, but not all, 31% of law firm leadership partners report making more money when using AFAs. Fully half of these are from AmLaw 100 firms. These larger firms are changing the value equation to their benefit…

Michael RynowecerApril 25, 2011

The Mad Clientist

Lawyer Directories Ride Crest of Social Media Wave

The increasing popularity of LinkedIn, Facebook and other social media sites has heightened interest in online sources of information about people and companies. Rare is the HR manager who does not turn to an online search engine to learn more about a high-prospect candidate. Rare too, apparently, is the in-house…

Michael RynowecerApril 1, 2011

The Mad Clientist

A Pebble, a Boulder and a Pile of Feathers

Growth in today’s stagnant market demands new thinking, integrated efforts—and, perhaps, a wholly novel approach to relating to clients. Picture the tranquility of a pond of thick, oozy mud. Toss in a small gray pebble and you will see it enveloped immediately, its tiny impression disappearing completely in a moment’s…

Michael RynowecerJanuary 25, 2011

The Mad Clientist

New Ways of Navigating Today’s Legal Market

Savvy law firm leaders can define new ways of navigating today’s legal market by drawing on a combination of proven tactics and innovative best practices including:...

Michael RynowecerJanuary 25, 2011