Law Firm Leaders Archives - Page 28 of 29

BTI Client Service A-Team: The Law Firms Delivering the Best Legal Skills

Your Legal Skills are only interesting to clients if you can apply those skills to their unique situations and needs. Whether pitching a new client or responding to RFPs for new matters, talk about your skills in a client-focused manner by discussing key issues your client faces.And don’t just demonstrate…

Michael RynowecerDecember 6, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Providing Value for the Dollar

Value is murky and often hard for top legal decision makers to spot. Or it is tremendously easy to see when clear, obvious, and well-articulated by the law firm delivering service. This phenomenon explains why firms delivering the best value talk to their clients more than others, include clients in…

Michael RynowecerDecember 5, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business

Your ability to understand your client’s business is the single best differentiator in the legal market today. This understanding is also the single biggest reason clients pay a premium rate. Clients receive substantially more value when law firms see the risk and the issues from the client’s point of view.Your…

Michael RynowecerDecember 5, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Commitment to Help is the most influential aspect of your client relationship. Clients judge your commitment based on their highly personal, subjective judgment of your effort and investment in the relationship. Commitment to Help is all about your behavior. You have to be the most committed to helping your client…

Michael RynowecerDecember 2, 2016

The Mad Clientist

Clients Speak: Litigation Powerhouses and Standout Law Firms

Complex work drives corporate counsel to use law firms they know and trust—and can sell to their leadership with little debate. The Powerhouse and Standout firms found in the links below are the ones corporate counsel tell us they are currently turning to most for their pressing litigation needs.The Securities…

Michael RynowecerOctober 5, 2016

The Mad Clientist

Better. Stronger. Faster. Building the Bionic Associate.

We have the technology. We talked about building a better, stronger, and faster practice leader here. Now it’s time to build a better, stronger, and faster associate.We have little choice. We are forced to equip first year associates with every available tool to make them more billable. The 1900 billable…

Michael RynowecerAugust 24, 2016

The Mad Clientist

Law Firms Missing Best Source of Innovation

Innovation has a long and a short game. The long game is the sexy part. Few can argue how the ability to forever change, disrupt or even reinvent an industry isn’t a little exciting. But, as we wait for the long game to play out, we are all forced to…

Michael RynowecerAugust 17, 2016

The Mad Clientist

Clients Name Best Law Firms in the Top Spending Industries

Clients want relationships. They want strong, growing, and robust relationships. And they want them to last a long time—maybe more than law firms do. These relationships are built on client service.Top legal decision makers are clear, articulate, and decisive when it comes to defining what client service means to them.…

Michael RynowecerJuly 13, 2016

The Mad Clientist

The Most Recommended Law Firms 2016

Last week we shared why 40.1% of legal decision makers recommend their primary law firm to a peer—it all comes back to client service. Client-to-client recommendations are the express lane for new client relationships and new business.Clients tell us there is virtually no limit to the number of actions, strategies…

Michael RynowecerJune 8, 2016

The Mad Clientist

Zen and the Art of Arrogance

Market leaders in 11 professional service markets are arrogant. It’s absolutely true. Over the last 25 years, BTI has performed deep dive analyses into client expectations and preferences for professional service providers in 11 different segments including Law, Accounting, Management Consulting, Engineering, Digital Marketing Agencies and more. Our shocking discovery:…

Michael RynowecerDecember 10, 2014