Law Firm Leaders Archives - Page 30 of 31

BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Commitment to Help is the most influential aspect of your client relationship. Clients judge your commitment based on their highly personal, subjective judgment of your effort and investment in the relationship. Commitment to Help is all about your behavior. You have to be the most committed to helping your client…

Michael RynowecerDecember 2, 2016

The Mad Clientist

Clients Speak: Litigation Powerhouses and Standout Law Firms

Complex work drives corporate counsel to use law firms they know and trust—and can sell to their leadership with little debate. The Powerhouse and Standout firms found in the links below are the ones corporate counsel tell us they are currently turning to most for their pressing litigation needs.The Securities…

Michael RynowecerOctober 5, 2016

The Mad Clientist

Better. Stronger. Faster. Building the Bionic Associate.

We have the technology. We talked about building a better, stronger, and faster practice leader here. Now it’s time to build a better, stronger, and faster associate.We have little choice. We are forced to equip first year associates with every available tool to make them more billable. The 1900 billable…

Michael RynowecerAugust 24, 2016

The Mad Clientist

Law Firms Missing Best Source of Innovation

Innovation has a long and a short game. The long game is the sexy part. Few can argue how the ability to forever change, disrupt or even reinvent an industry isn’t a little exciting. But, as we wait for the long game to play out, we are all forced to…

Michael RynowecerAugust 17, 2016

The Mad Clientist

Clients Name Best Law Firms in the Top Spending Industries

Clients want relationships. They want strong, growing, and robust relationships. And they want them to last a long time—maybe more than law firms do. These relationships are built on client service.Top legal decision makers are clear, articulate, and decisive when it comes to defining what client service means to them.…

Michael RynowecerJuly 13, 2016

The Mad Clientist

The Most Recommended Law Firms 2016

Last week we shared why 40.1% of legal decision makers recommend their primary law firm to a peer—it all comes back to client service. Client-to-client recommendations are the express lane for new client relationships and new business.Clients tell us there is virtually no limit to the number of actions, strategies…

Michael RynowecerJune 8, 2016

The Mad Clientist

Zen and the Art of Arrogance

Market leaders in 11 professional service markets are arrogant. It’s absolutely true. Over the last 25 years, BTI has performed deep dive analyses into client expectations and preferences for professional service providers in 11 different segments including Law, Accounting, Management Consulting, Engineering, Digital Marketing Agencies and more. Our shocking discovery:…

Michael RynowecerDecember 10, 2014

The Mad Clientist

Better. Stronger. Faster. Building the Bionic Practice Leader.

We have the technology. We can build a better Practice Leader. Practice Leaders serve as the front line in driving growth. They are the first set of feet on the ground—developing your markets, client relationships, and the people in your firm. Yet law firms tell us they frequently struggle with…

Michael RynowecerOctober 22, 2014

The Mad Clientist

The 4 Most Feared Litigation Firms and 6 Firms They Fear

We have nothing to fear, except the Fearsome Foursome. 4 law firms have the striking ability to make opponents take pause; wondering if moving forward is worth the fight. Clients change their litigation strategies before a case starts when they know they will face any one of the Fearsome Foursome.…

Michael RynowecerOctober 7, 2014

The Mad Clientist

60% of Clients Replaced a Core Litigation Firm—The Law Firm Purge Has Begun

BTI’s just completed research with over 300 General Counsel finds two trends driving how the litigation market will unfold in 2015: Bet-the-company matters have dropped by 50%. Aggressive settlement strategies and heightened focus on case elimination—not trial—sparks a 50% decline in bet-the-company matters over the past 2 years. Now clients are…

Michael RynowecerSeptember 29, 2014