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The Mad Clientist

4 Steps to Building an Unmatched Client Experience: BTI’s Client Relationship Lab

By June 27, 2017April 16th, 2020No Comments

In Phase 2 of BTI’s Post-Matter Follow-Up Plan, Jennifer Dezso, BTI Principal, shares the 4 steps to building an unmatched client experience to effectively close matters and win new work. 

By delivering a seamless experience targeted to what your client needs you channel superior service into high-impact growth.

You can view the video by clicking the image below, or on YouTube directly here:

Click to view the video for: Post-Matter Follow-Up Plan—Phase 1.

With this series we’ll be taking an in-depth look at a wide range of client relationship best practices. We’ll be releasing Client Relationship Lab webisodes on our blog every month—subscribe today (in the box at the upper right of your screen) and be sure you don’t miss a single one.

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