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Client Relationships

The 70 Law Firms Improving Client Service Performance More Than All Others The Mad Clientist

The 70 Law Firms Improving Client Service Performance More Than All Others

Clients always expect more. And much more in the last 12 months. Top legal decision makers redefine client service based on their needs and circumstances. No matter how quickly things change — clients redefine. Law firms were forced to navigate and respond on the fly as new client situations popped…
Michael Rynowecer
March 17, 2021
Client Service Soared The Mad Clientist

Client Service Soared

Client service soared. It didn’t just go up — it soared over the last 12 months. And top legal decision makers also turned client service on its head. Clients are using new criteria to separate the excellent from the merely good. They virtually doubled the number of mission critical and…
BTIConsulting
March 10, 2021
Winning Work with an Antiquated, Unloved, and Almost Forgotten Approach The Mad Clientist

Winning Work with an Antiquated, Unloved, and Almost Forgotten Approach

Talk is so underrated. It’s also essential during the pandemic. The stream of new issues facing your clients — whether it be new rules and regulations, new hires and work balance, or returning to work — can’t be captured by email. Clients’ questions are multi-dimensional, making email a sub-optimal vehicle…
Michael Rynowecer
February 17, 2021
The 475 Attorneys Clients Single Out as the BTI Client Service All-Stars 2020 – By Name The Mad Clientist

The 475 Attorneys Clients Single Out as the BTI Client Service All-Stars 2020 – By Name

Only 475 attorneys meet the ultimate test. Clients tell us there is no higher honor. Top legal decision makers single out these rare attorneys as delivering the best client service among all others — by name. Again, not just good, but better than all others. Clients are free to select…
BTIConsulting
December 9, 2020