Client Relationships

Law firm language is a lagging indicator. Economics and behavior shift first. Vocabulary follows. We are trading polite fictions for professional truths. Once the language changes, the culture rarely goes back. And the biggest truth is this: The center of gravity has moved. From the Institution to the Individual. You…

Behavior follows confidence. New results from more than 1,000 partner survey responses reveal a Confidence Sinkhole blocking high-velocity business development. Any partner who doesn’t believe they can develop business won’t. They will cling to one of thousands of reasons not to. It’s easy. Our survey reveals the sinkholes are uneven…

Remember the childhood game where one person leaves the room, a secret leader is chosen, and everyone imitates their moves while the “detective” tries to guess who’s running the show? Fun when you’re eight. Alarming when you’re a corporate counsel staring at a half-dozen partners billing on the same matter.…