Client Relationship Lab

Successfully involving your clients in the matter management process can mean a steady stream of clients who go out of their way to work with you again and again. BTI Principal Jennifer Dezso shares the template you need for keeping your plan on track. You can view the video by clicking…

Not meeting client objectives can leave clients feeling dissatisfied as much, if not more than, the results of the legal outcome. Understanding what your clients want from the very beginning of a matter can affect the success or failure of your client relationship.Jennifer Dezso, BTI Principal, shares one of the…

Transitional selling: the most effective growth strategy for building your client relationships. Far more effective than the usual business development strategies, it targets your high-growth, high-spending, high-potential clients. In this month's BTI Client Relationship Lab we share the final part of the 3-phase plan for continuing post-matter follow up with your…