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The Mad Clientist

Post-Matter Follow-Up Plan—Phase 1: BTI’s Client Relationship Lab

By May 22, 2017April 16th, 2020No Comments

Business development with your current clients isn’t something that only happens when a new matter is on the horizon. Successful business development starts immediately after your current matter closes.

In this month’s BTI Client Relationship Lab we share the first part of a 3-phase plan for continuing post-matter follow up with your client, including a detailed agenda to drive your conversation.

You can view the video by clicking the image below, or on YouTube directly here:

With this series we’ll be taking an in-depth look at a wide range of client relationship best practices. We’ll be releasing Client Relationship Lab webisodes on our blog every month—subscribe today (in the box at the upper right of your screen) and be sure you don’t miss a single one.

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