BTI Research Archives - Page 9 of 20 - The BTI Consulting Group

The 6 Phrases Clients Want to Hear from You

Words have power. Groups of words bring even more power. The words speak volumes about your actions, commitment, client service, and the relationship you want to have with your clients. Here are the 6 phrases ranking among the most impactful and powerful — and stand above anything else you have…

Michael RynowecerApril 26, 2023

The Mad Clientist

11 Tactics Driving the Best Client Service

Deliberate client service beats all other approaches to client service. Combining the best-known practices with the right tools, training, and activities drives excellent client service. Here are the 11 strategies and tactics top-performing law firms are embracing: Dedicated Business Development and/or Client Service Executives. These client-facing professionals work with relationship…

Michael RynowecerApril 20, 2023

The Mad Clientist

The 60 Law Firms Improving Their Client Service More than Others

Improving was far from easy. Against a swirling tide with unpredictable surges these 60 law firms not only successfully navigate the waters — they gained substantial ground. They are outpacing others in the race to swim upstream. Clients are deluged with workforce issues, regulatory changes, new compliance demands, and more…

Michael RynowecerApril 13, 2023

The Mad Clientist

Clients Single Out Law Firms Delivering the Best Client Service — By Name

Law firm client service is all over the map. There are as many law firms investing in client service as not. More small and midsize law firms are doubling down on client service — while others see client service investments as a place to cut. This helps explain why smaller…

Michael RynowecerApril 6, 2023

The Mad Clientist

The Law Firms Top Legal Decision Makers Recommend Above All Others

There is no better source of inbound leads than the unsolicited recommendation from one top legal decision maker to another. And they all recommend firms — more often informally than not. This is how the unsolicited law firm recommendation travels. More than 2/3 of these decision makers hire the first…

BTIConsultingNovember 30, 2022

The Mad Clientist

Clients Go Window Shopping, Get Second Opinions in Hunt for New Law Firms

New research shows clients think law firms can’t keep up with all the new regulations — leaving them with a dearth of answers or inconclusive answers they can’t use. Soaring litigation and pressure on legal departments to stay ahead of the curve creates immediate need for definite and relevant response.…

Michael RynowecerNovember 16, 2022

The Mad Clientist

5 Practices Leading Legal Spending, Plus How You Can Win the Work in 2023

Previously unseen matters are pouring in along with the old — soaking up a good portion of new legal spending. And clients are seeing more reasons to relook at M&A — not to mention the record backlog. Combine this with in-house attrition and retention issues and it all adds up…

Michael RynowecerNovember 9, 2022

The Mad Clientist

Clients Name 55 Law Firms Moving Upmarket in Litigation: Poised for the New Types of Matters

Every law firm wants juicy complex litigation. Right now — this includes a whole smattering of new types of litigation. COVID-19 matters are becoming a memory and the new types of matters are gaining a strong head of steam. Clients want law firms ahead of this curve — and this…

Michael RynowecerOctober 26, 2022

The Mad Clientist

The 46 Firms Most Feared in Litigation

Uncertainty and fear are often linked. With uncertainty as the dominant theme — The BTI Fearsome Foursome stand out more than they ever have. Undaunted by the unknown — their innate move is to rely on their resolve. Top legal decision makers single out 46 firms they don’t want to…

Michael RynowecerOctober 5, 2022

The Mad Clientist

Big New Spark in Using AFAs — 5 Reasons Why

After crashing in the last 6 months of 2021 — AFAs are coiling up for a comeback. December 2021 showed 48% of clients using AFAs, down from 70% just 6 months earlier. Fast forward to today — BTI’s brand-new research with top legal decision makers reveals 55% of clients are…

Michael RynowecerSeptember 21, 2022