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BTI Client Service A-Team

67 Firms Best at Cost Control — And You’ll Never Guess Why The Mad Clientist

67 Firms Best at Cost Control — And You’ll Never Guess Why

Say goodbye to protracted rate negotiations. You can also skip the mandatory rate cuts, RFPs, elaborate reporting protocols, stringent oversight, and micromanagement — all of which are the typical reaction to cost control. The days of draconian cost management are over for now. “I have complete confidence the cost will…
Michael Rynowecer
May 15, 2024
Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service The Mad Clientist

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…
BTIConsulting
April 10, 2024
50 Midsize Firms Clients Say Deliver Superior Client Service — The BTI Midsize Client Service Masters The Mad Clientist

50 Midsize Firms Clients Say Deliver Superior Client Service — The BTI Midsize Client Service Masters

Corporate counsel point to 50 midsize and smaller firms as delivering superior client service. Clients are using more midsize law firms than ever. With demand well in excess of supply and Big Law at capacity, midsize firms are getting some of the best opportunities for new work they have seen…
Michael Rynowecer
April 27, 2022
BTI Client Service A-Team: The Law Firms Best at Unprompted Communication The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues

Legal decision makers look for informed opinions and recommended courses of action. Concrete advice provided with an understanding of business implications separates clinical analysis from higher-value, contextual counsel. Also, learn what it is exactly and what it means, according to clients. Corporate counsel rank the following firms as best at…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Dealing with Unexpected Changes The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Dealing with Unexpected Changes

Legal decision makers believe your experience enables you to be fully prepared for any unexpected changes arising in a matter. Clients look to you to guide them through the issues they didn’t expect. An inability to adapt to new circumstances makes the client question your skills and quality. And the…
BTIConsulting
April 13, 2022