258 law firms stand out for delivering the best client service. 650 law firms are fighting it out to get new business from clients.
More than 350 corporate counsel single out the law firms delivering the best client service on the 17 dimensions they use to assess the client service. These legal decision makers single out a firm, rank them, and explain why – with no prompts or suggestions. It’s all organic.
The just-released 25th annual BTI Client Service A- Team rank contains all the client rankings by behavior. The 258 firms earning the top rankings distinguish themselves by delivering sharper strategy, faster execution, deeper alignment, and a more complete client experience including:
- Relentless client focus
- Immediate, decisive action
- Creative, business-driven thinking
- Clear, constant communication
- Deep industry & business understanding
- Highly practical solutions
- High-performance firm collaboration
- Agility in complex situations
- Technology & AI readiness
- Visible commitment to client success
DLA Piper Secures the Number One Spot for a Second Year in a Row – continuing it’s financial and behavioral commitment to deliver the best client service.
Jones Day and Morgan Lewis are the only firms on the elite BTI Client Service 30 for 25 years in a row – a direct result of their cultural depth and commitment to client service.
Only 6 Law Firms Earn a Place on The BTI Client Service 30 for 10 Years in a Row
DLA Piper
Morgan Lewis
Gibson Dunn
Jones Day
Skadden
McGuireWoods
14 firms reach new heights in client service this year:
Newcomers to The BTI Client Service 30 for 2026
Alston & Bird
Davis Wright Tremaine
Eversheds Sutherland
Mayer Brown
O’Melveny
Perkins Coie
Sullivan & Cromwell
Firms Achieving New Highs on the BTI Client Service 30 for 2026
Baker McKenzie
Gibson Dunn
Hogan Lovells
King & Spalding
Latham & Watkins
Morrison & Foerster
Sidley
The BTI Client Service 30
The BTI Client Service 30 are the absolute Best of the Best in client service – performing 9 to 15 times better than the typical law firm.
The BTI Client Service 30
1. DLA Piper
2. Baker McKenzie
3. Latham & Watkins
4. Kirkland & Ellis
5. Ogletree Deakins
6. Littler
7. Morrison & Foerster
8. King & Spalding
9. Sidley
10. Cooley
11. Hogan Lovells
12. Faegre Drinker
13. Morgan Lewis
14. Gibson Dunn
15. Jones Day
16. Troutman Pepper Locke
17. Davis Wright Tremaine
18. Duane Morris
19. Dentons
20. Reed Smith
21. Mayer Brown
22. Sullivan & Cromwell
23. Alston & Bird
24. O’Melveny
25. Eversheds Sutherland
26. Skadden
27. Perkins Coie
28. McGuireWoods
29. Greenberg Traurig
30. Fox Rothschild
These firms are investing heavily in client service. They know the payback dwarfs the investment – whatever the economy and market say – they are all in. And, they are breaking ground with new approaches, strategies, and tactics in boosting client service.
Learn the client service strategies and tactics used by the BTI Client Service 30 here. Uncover where your firm stands by ordering your copy of the BTI Client Service A-Team 2026: Survey of Law Firm Client Service Performance, including:
- A custom comparison of your firm with up to 8 competitors of your choice
- Exactly where your firm excels and improves, where competitors improved more
- Pragmatic recommendations on exactly what to do about your performance
BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 35 years. We welcome the opportunity to discuss how to improve your performance.
Please join me in congratulating the BTI Client Service 30 for 2026. See The BTI Client Service 30 2026 along with the full list of the BTI Client Service A-Team law firms here.
Best in the market ahead.
MBR
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