All-Stars Archives - The BTI Consulting Group

7 Ways Client Service All Stars are Different: You Can Implement Them Now

Each year, The BTI Client Service All-Stars manage to up their game. They know how to push client service beyond its current limits. They know how to break through not only the clutter of competition, but the self-imposed client service limits some attorneys face. Here are 7 examples of superior…

Michael RynowecerApril 3, 2019

The Mad Clientist

Corporate Counsel Single Out 335 Attorneys with the Best Client Service—By Name

Corporate counsel point to 335 attorneys—by name—who deliver the best client service. These are the BTI Client Service All-Stars 2019.Corporate legal decision makers single out each BTI Client Service All-Star—by name and in an unprompted manner. No attorney or firm can self-nominate, self-refer, nor pay to be included in this…

Michael RynowecerMarch 27, 2019

The Mad Clientist

How BTI Client Service All-Stars Outperform Everyone Else

It’s not just one thing. It’s everything—the total package.The BTI Client Service All-Stars deliver better client service than everyone else. Their secret? They care about all things and everything client facing. For the first time, clients note total client experience as one of the top traits separating a BTI Client…

Michael RynowecerApril 4, 2018

The Mad Clientist

Clients Single Out 326 Attorneys for Superior Client Service

Corporate counsel point to 335 attorneys—by name—who deliver the best client service. These are the BTI Client Service All-Stars 2019. Corporate legal decision makers single out each BTI Client Service All-Star—by name and in an unprompted manner. No attorney or firm can self-nominate, self-refer, nor pay to be included in…

Michael RynowecerMarch 28, 2018

The Mad Clientist

The 6 Traits of a BTI Client Service All-Star

Michael RynowecerFebruary 15, 2017

The Mad Clientist

GCs Name 319 Attorneys Absolutely Best at Client Service

319 attorneys from 160 law firms stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2017. This report celebrates these remarkable attorneys and their ability to rise above all others…

Michael RynowecerFebruary 8, 2017

The Mad Clientist

GCs Name 312 Attorneys Absolutely Best at Client Service

312 attorneys stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2016.The class of 2016 BTI Client Service All-Stars is especially impressive. Corporate counsel are the most demanding they have…

Michael RynowecerFebruary 10, 2016

The Mad Clientist

The 6 Traits of the Client Service All-Stars

Click here to download your complimentary copy of the BTI Client Service All-Stars 2015.

Michael RynowecerFebruary 18, 2015

The Mad Clientist

6 Secrets to Becoming an All-Star

You may think you have what it takes to be a Client Service All-Star, but clients—the only true judge of client service excellence—are the gatekeepers to this exclusive list. Each year, BTI interviews more than 300 corporate counsel to identify the individual attorneys best at delivering superior client service. Clients…

Michael RynowecerFebruary 12, 2014

The Mad Clientist

Client Service Leaders Boxing Out the Competition

Law firms whose clients see them as being best in client service enjoy: ♦ 30% higher profitability ♦ 7% rate premiums across all staff levels ♦ 35% higher client retention Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI…

Michael RynowecerFebruary 27, 2013