Client Service Slugfest: Battle of the Heavyweights
Today’s law firms are on the ropes. Fierce competition and ever-increasing client expectations force law firms to bob, weave, jab, parry and counterpunch just to stay in the fight. Not surprising, client satisfaction rates have taken a hit and few law firms prove they have the discipline and agility required…
Michael RynowecerFebruary 8, 2012