Law firms whose clients see them as being best in client service enjoy:
♦ 30% higher profitability
♦ 7% rate premiums across all staff levels
♦ 35% higher client retention
Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI Client Service All-Star Team for Law Firms 2013, clients name 307 attorneys for their client service excellence.
Breaking onto this list – and earning clients’ unprompted nominations – becomes more difficult as past Client Service All-Stars hold strong to their positions as client service leaders.
♦ 1 standout attorney joins The BTI Client Service All-Star Team for the 11th year – more times than any other attorney
- Sullivan & Cromwell – Mr. H. Rodgin Cohen
♦ 6 attorneys shine as Client Service Super All-Stars – earning nominations from 2 or more General Counsel
- Baker Botts – Mr. Theodore W. Paris
- Borden Ladner Gervais – Mr. Christopher D. Bredt
- Seyfarth Shaw – Mr. Gerald L. Maatman
- Sullivan & Cromwell – Mr. H. Rodgin Cohen
- Sullivan & Cromwell – Mr. Mark J. Menting
- Wachtell, Lipton, Rosen & Katz – Mr. Daniel A. Neff
♦ 41 attorneys earn MVP status for their appearance on The BTI Client Service All-Star Team for 2 or more consecutive years
These attorneys have proven their staying power and raised the bar for client service – making it more difficult for the competition to win the hearts (and dollars) of the world’s most influential buyers of legal services.
Do you have what it takes to be a BTI Client Service All-Star?
The Makings of an All-Star
For more details, and to download your complimentary copy of The BTI Client Service All-Star Team for Law Firms 2013, visit: The BTI Client Service All-Stars.