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Mellow Waves

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Michael RynowecerJanuary 7, 2013

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The Mad Clientist

In the War Room

Under the streets of London, a veritable maze of closed-door rooms became the hub of Britain’s military planning during World War II. While the earth shook above them, Churchill’s top officials waged war, gathering intelligence and clandestinely directing thousands of tactical maneuvers. The war room buzzed. Similarly, behind closed doors…

Michael RynowecerNovember 20, 2012

The Mad Clientist

The BTI Strategic Review and Outlook for the US Legal Services Industry

BTI's Strategic Review and Outlook for the US Legal Services Industry is your map to the past, present and future of the legal services industry. For the first time in its history, BTI analyzes more than 3,100 interviews conducted over the span of 11 years to bring you this defining…

Michael RynowecerOctober 12, 2012

The Mad Clientist

BTI Survey of Law Firm Leaders: The Facts About Alternative Fees

31% of leadership partners report higher profits under alternative fees. AFAs are becoming part of the legal landscape. Learn how, what law firms are doing and why. 80% of clients use alternative fees and 56% plan to use AFAs more. Based on more than 200 interviews with law firm leadership…

Michael RynowecerOctober 7, 2012

The Mad Clientist

BTI’s How Clients Hire: The Role of Legal Directories and Online Lawyer Profiles

More than 570 legal decision makers provide in-depth insights into exactly how they use online resources, lawyer profiles and legal directories to select and hire outside counsel. Discover why 9 of 10 corporate legal staff turn to legal directories, which resources legal decision makers turn to most often and what…

Michael RynowecerOctober 4, 2012

The Mad Clientist

Forecasting Failure - 9 of 10 Failed Firms Losing Share to Competitors

"If I knew then"…Potent, but less-than-popular metrics pointed to trouble years long before the major law firm implosions of the past decade. Top performers track these leading indicators for themselves and competitors. They gauge where they stand – and know exactly when competitors become vulnerable. They use this insight to…

Michael RynowecerApril 20, 2012

The Mad Clientist

Ready. Set. Grab.

All eyes are on center court. Two confident players jockey for the exact foot position each believes gives them the edge. The referee's whistle sounds. The players are locked in a near-wrestling match; battling fiercely to gain control of the ball - and the court. Only one gains possession. Every…

Michael RynowecerMarch 20, 2012

The Mad Clientist

Client Service Slugfest: Battle of the Heavyweights

Today’s law firms are on the ropes. Fierce competition and ever-increasing client expectations force law firms to bob, weave, jab, parry and counterpunch just to stay in the fight. Not surprising, client satisfaction rates have taken a hit and few law firms prove they have the discipline and agility required…

Michael RynowecerFebruary 8, 2012

The Mad Clientist

6 Lessons to Learn from The 2012 BTI Client Service A-Team

Growing business in the 2012 legal environment is a daunting task even for the most established law firms. Economic uncertainty slams the brakes on outside counsel spending and a renewed focus on law firm consolidation drives corporate counsel decisions. Combine this with client satisfaction rates at a 4-year low and…

Michael RynowecerDecember 13, 2011