The Mad Clientist

Fewer law firms are making changes to improve client service, down 18% from 2015. This decrease follows a large increase of 50% in 2015.Clients see fewer law firms changing their business approach and processes to improve client service. Corporate counsel’s larger law firm rosters are forcing law firms to reconsider…

The number of US companies reporting active Bet-the-Company work tripled in 2015. Yet, these companies report a 13.7% drop in the number of law firms suited to deliver this Bet-the-Company work. Corporate counsel have become more selective and are demanding the best in client service along with their legal savvy.…

Streamlining and making corporate counsel’s lives easier translates into better value.Corporate counsel report the same number of law firms making changes in service delivery to increase value as last year, with 138 firms earning recognition in both 2015 and 2016, based on more than 600 interviews with corporate counsel. This may…

Client service dropped like a rock in the last year, and client recommendations have dropped along with it. The number of law firms earning client recommendations dropped by 9.0% or 33 law firms. This is after a drop of 12.5% in 2015—an ominous trend for law firms on the wrong…

Clients see 11.3% fewer tech-savvy law firms in 2016. This decline contrasts with a 9% increase in law firms using technology as a source of innovation in 2015. Improved use of technology offers clients the sense of a streamlined experience and improved value. Technology can make your client’s life easier.Fewer…

Corporate counsel see a 16% increase in law firms worth their premium rate. These firms are bucking every trend and convincing clients the value of the counsel delivered dwarfs the price. This year’s increase contrasts with last year’s 15% decrease in premium worthy firms. These firms earning premium-worthy status this…