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The Mad Clientist

New Survey: Recession Ranks 3rd in Law Firm Leaders’ Top Concerns The Mad Clientist

New Survey: Recession Ranks 3rd in Law Firm Leaders’ Top Concerns

Recession almost pales as law firm leaders’ top concern. Our brand-new survey of more than 250 law firm leaders reveals their top concerns and a host of other leadership insights and issues. Conducted with my longtime friend and collaborator, internationally recognized law firm consultant Patrick McKenna, we dissect how these…
Michael Rynowecer
May 17, 2023
5 Reasons Clients Are About to Job Hop Like Never Before — and Won’t Bring Their Law Firms With Them The Mad Clientist

5 Reasons Clients Are About to Job Hop Like Never Before — and Won’t Bring Their Law Firms With Them

More than ½ of corporate counsel are poised to jump ship. While about 37% of corporate counsel are thrilled with their jobs — almost 2/3 are not. These less-than-thrilled in-house attorneys are either passively or actively looking. They sense more opportunity — and a bump up in pay. And even…
Michael Rynowecer
May 11, 2023
The Latest Law Firm Client Service Performances Hit a New 22 Year Record The Mad Clientist

The Latest Law Firm Client Service Performances Hit a New 22 Year Record

Winston Churchill would be shaking his head in disappointment. Widely quoted as saying; “Never let a good crisis go to waste” — he would be watching law firms let the record-setting client service in 2021 slip through their collective hands. Actually, it's more of a thud. Client service skyrocketed during…
Michael Rynowecer
May 3, 2023
11 Tactics Driving the Best Client Service The Mad Clientist

11 Tactics Driving the Best Client Service

Deliberate client service beats all other approaches to client service. Combining the best-known practices with the right tools, training, and activities drives excellent client service. Here are the 11 strategies and tactics top-performing law firms are embracing: Dedicated Business Development and/or Client Service Executives. These client-facing professionals work with relationship…
Michael Rynowecer
April 20, 2023
The 60 Law Firms Improving Their Client Service More than Others The Mad Clientist

The 60 Law Firms Improving Their Client Service More than Others

Improving was far from easy. Against a swirling tide with unpredictable surges these 60 law firms not only successfully navigate the waters — they gained substantial ground. They are outpacing others in the race to swim upstream. Clients are deluged with workforce issues, regulatory changes, new compliance demands, and more…
Michael Rynowecer
April 13, 2023
Secrets from The MAD Clientist Diary: 7 Redacted Client Feedback Interviews — Antics and Unscripted Reality The Mad Clientist

Secrets from The MAD Clientist Diary: 7 Redacted Client Feedback Interviews — Antics and Unscripted Reality

We conduct an enormous number of client interviews at BTI. We have conducted more than 300 just this year. We hear a lot. It covers the spectrum and always brings an unexpected surprise. Most good — while others grab your attention — immediately. These 7 mini cases offer a learning…
Michael Rynowecer
March 29, 2023