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Michael Rynowecer

The BTI Client Service A-Team: Your 2017 Client Service Leaders The Mad Clientist

The BTI Client Service A-Team: Your 2017 Client Service Leaders

Relationship Bliss: also known as your law firm’s goal for every client relationship. Relationship Bliss is also created by the 4 client service activities most important to corporate counsel, while providing the highest levels of differentiation for your firm.BTI’s research shows the law firms able to deliver best-in-class levels of…
Michael Rynowecer
December 7, 2016
BTI Client Service A-Team: The Law Firms Best at Innovative Approaches The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Innovative Approaches

Innovation doesn’t come from technology. It comes from being able to bring new, creative thinking to solve your clients’ issues and in ways others don’t—and add substantial value. If technology is involved, it is an enabler to innovation—not the source.Leading legal decision makers report the top sources of innovation from…
Michael Rynowecer
December 7, 2016
BTI Client Service A-Team: The Law Firms Best at Anticipating the Client’s Needs The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Anticipating the Client’s Needs

Look 180 feet ahead instead of 90 feet ahead, and embrace proactive communication as a way of life. Anticipating Needs is all about staying one step—or more—ahead of your client.In small doses over time you can: visualize, articulate, and share the range of client outcomes; bring out emerging and undefined needs;…
Michael Rynowecer
December 7, 2016
BTI Client Service A-Team: The Law Firms Delivering the Best Legal Skills The Mad Clientist

BTI Client Service A-Team: The Law Firms Delivering the Best Legal Skills

Your Legal Skills are only interesting to clients if you can apply those skills to their unique situations and needs. Whether pitching a new client or responding to RFPs for new matters, talk about your skills in a client-focused manner by discussing key issues your client faces.And don’t just demonstrate…
Michael Rynowecer
December 6, 2016
BTI Client Service A-Team: The Law Firms Best at Providing Value for the Dollar The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Providing Value for the Dollar

Value is murky and often hard for top legal decision makers to spot. Or it is tremendously easy to see when clear, obvious, and well-articulated by the law firm delivering service. This phenomenon explains why firms delivering the best value talk to their clients more than others, include clients in…
Michael Rynowecer
December 5, 2016
BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business

Your ability to understand your client’s business is the single best differentiator in the legal market today. This understanding is also the single biggest reason clients pay a premium rate. Clients receive substantially more value when law firms see the risk and the issues from the client’s point of view.Your…
Michael Rynowecer
December 5, 2016
BTI Client Service A-Team: The Law Firms Best at Client Focus The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Client Focus

15 years ago, Client Focus was about returning phone calls and getting documents back to clients. Those days are long gone. Top legal decision makers define Client Focus as the ability to understand their overall objectives, as well as the different objectives for each individual matter.Corporate counsel report law firms…
Michael Rynowecer
December 2, 2016