Michael Rynowecer, Author at The BTI Consulting Group

5 New Traits of the BTI Client Service All-Stars

So many attorneys see the deluge of changing regulations and new client needs as a head wind — slowing them down — the BTI Client Service All-Stars see these events as a tail wind. Another chance to move out in front. Top legal decision makers point to these 5 traits…

Michael RynowecerJune 21, 2023

The Mad Clientist

Client Single Out 293 Attorneys Delivering the Absolute Best Client Service

Clients single out 293 attorneys for delivering superior client service. Not just good — but head and shoulders above all others. Top legal decision makers identify the attorneys delivering the absolute best client service. We ask the questions and clients provide the answers with no prompts, suggestions, or submissions —…

Michael RynowecerJune 15, 2023

The Mad Clientist

Clients Embrace Cross-Selling

Clients are up to their eyeballs with new and existing work. They continue to experience surges in needs across a broad range of fronts. They are working with more than 2x more law firms than 3 years ago — and 1/3 don’t know who their relationship partner is. Outside counsel…

Michael RynowecerJune 7, 2023

The Mad Clientist

3 Unsaid Strategies Loved By Rainmakers

Creating recurring inbound leads is a skill. Master this skill and you will control your career and opportunities — and make rain. Rainmakers all have their favorite strategies and tactics. I want to focus on three you can learn and adopt now. These are: 1. Serial Needs = Serial Leads…

Michael RynowecerMay 31, 2023

The Mad Clientist

Why Recession Ranks 6th on Associate’s Top Concerns

Last week we discussed how the recession is only the 3rd top concern of law firm leaders. The recession is getting low billing as the associates' biggest source of insomnia as well. In a combined telephone/online survey — we analyzed more than 1,000 responses from associates. The question we posed:…

Michael RynowecerMay 24, 2023

The Mad Clientist

New Survey: Recession Ranks 3rd in Law Firm Leaders’ Top Concerns

Recession almost pales as law firm leaders’ top concern. Our brand-new survey of more than 250 law firm leaders reveals their top concerns and a host of other leadership insights and issues. Conducted with my longtime friend and collaborator, internationally recognized law firm consultant Patrick McKenna, we dissect how these…

Michael RynowecerMay 17, 2023

The Mad Clientist

5 Reasons Clients Are About to Job Hop Like Never Before — and Won’t Bring Their Law Firms With Them

More than ½ of corporate counsel are poised to jump ship. While about 37% of corporate counsel are thrilled with their jobs — almost 2/3 are not. These less-than-thrilled in-house attorneys are either passively or actively looking. They sense more opportunity — and a bump up in pay. And even…

Michael RynowecerMay 11, 2023

The Mad Clientist

The Latest Law Firm Client Service Performances Hit a New 22 Year Record

Winston Churchill would be shaking his head in disappointment. Widely quoted as saying; “Never let a good crisis go to waste” — he would be watching law firms let the record-setting client service in 2021 slip through their collective hands. Actually, it's more of a thud. Client service skyrocketed during…

Michael RynowecerMay 3, 2023

The Mad Clientist

The 6 Phrases Clients Want to Hear from You

Words have power. Groups of words bring even more power. The words speak volumes about your actions, commitment, client service, and the relationship you want to have with your clients. Here are the 6 phrases ranking among the most impactful and powerful — and stand above anything else you have…

Michael RynowecerApril 26, 2023

The Mad Clientist

11 Tactics Driving the Best Client Service

Deliberate client service beats all other approaches to client service. Combining the best-known practices with the right tools, training, and activities drives excellent client service. Here are the 11 strategies and tactics top-performing law firms are embracing: Dedicated Business Development and/or Client Service Executives. These client-facing professionals work with relationship…

Michael RynowecerApril 20, 2023