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These firms are making a bet.

They are betting investments in client service in a perceived fragile market will deliver immediate and lasting value — both strategic and financial.

Only 64 law firms managed to improve client service performance in 2024 — according to corporate counsel. This equates to just shy of 10% of all law firms. And client service still remains the biggest differentiator among law firms.

One key driver — corporate counsel have new roles and responsibilities. They don’t announce their new goals — they simply change their behavior. Only the firms with keen institutional eyes and ears pick up on these new objectives. These 64 firms are amping up on both counts.

Please join me in congratulating the most improved law firms in client service performance for 2024:

Alston & Bird
Armstrong Teasdale
Arnold & Porter
Baker McKenzie
Bird & Bird
Blank Rome
Boies Schiller Flexner
Buchanan Ingersoll & Rooney
Carpenter Lipps
Carver Darden
Clyde & Co
Davis Polk
Davis Wright Tremaine
DLA Piper
Duane Morris
Faegre Drinker
Foley & Lardner
Fox Rothschild
Greenberg Traurig
Holland & Knight
Hueston Hennigan
Hunton Andrews Kurth
Jones Walker
K&L Gates
Kasowitz Benson Torres
Keker, Van Nest & Peters
Kilpatrick Townsend
King & Spalding
Lightfoot, Franklin & White
Locke Lord
Loeb & Loeb
Maynard Nexsen
McCarter & English
McDermott Will & Emery
Mitchell Silberberg & Knupp
Morrison & Foerster
Nelson Mullins
Nixon Peabody
Paul Hastings
Perkins Coie
Quarles & Brady
Quinn Emanuel Urquhart & Sullivan
Reed Smith
Riker Danzig Scherer Hyland & Perretti
Ropes & Gray
Seyfarth Shaw
Sheppard Mullin
Simmons & Simmons
Smith, Gambrell & Russell
Troutman Pepper
Tucker Ellis
UB Greensfelder
Wachtell, Lipton, Rosen & Katz
White & Case
Wilson Sonsini Goodrich & Rosati
Winston & Strawn

Learn the client service strategies and tactics used by the most improved firms and The BTI Client Service 30 here. Uncover where your firm stands by ordering your copy of the BTI Client Service A-Team 2024: Survey of Law Firm Client Service Performance, including:

  • A custom comparison of your firm with up to 8 competitors of your choice
  • Exactly where your firm excelled and improved, where competitors improved more
  • Pragmatic recommendations on exactly what to do about your performance

BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 33 years. We welcome the opportunity to discuss how to improve your performance. Or just benchmark where it is against competitors. Either way — it boosts your firm’s performance — and drives new business.

Best in the market ahead.


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