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BTIConsulting

Clients Loving Dedicated Relationship Managers: Struggle with Sales People The Mad Clientist

Clients Loving Dedicated Relationship Managers: Struggle with Sales People

Decoding legal sales is one of the holy grails. Combine savvy business development skills with legal prowess and you just unlocked a path to outsized success. Brand new research with more than 250 corporate counsel reveals clear preferences about who they want to deal with and what facilitates new law…
BTIConsulting
September 20, 2023
The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else The Mad Clientist

The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else

Clients are always looking for the best client service. They look within their existing law firm relationships, prior relationships, and suitors. They listen intently to peers — and they come to the BTI Client Service All-Stars. While every BTI Client Service All-Star gets their fair share of searches and page…
BTIConsulting
September 14, 2022
Women Associates Name 122 Law Firms as Best at Cultivating Women’s Highest Job Satisfaction The Mad Clientist

Women Associates Name 122 Law Firms as Best at Cultivating Women’s Highest Job Satisfaction

Women associate job satisfaction levels are 13.5 percentage points lower than men. Women are only 1/5 as interested in law firm brand when evaluating where to stay and go with their careers. 62% of women associates see limited or no commitment to helping them in their careers. This explains why…
BTIConsulting
August 3, 2022
Associates Point to 76 Firms Best at Providing Access to the Training They Think They Need The Mad Clientist

Associates Point to 76 Firms Best at Providing Access to the Training They Think They Need

The biggest benefit of being an associate is the opportunity to learn. Training is a direct line to learning. Associates divide training into what they want and the training they need. They don’t always overlap. These associates highlight the 76 firms who stand out as stronger than all others. We…
BTIConsulting
July 29, 2022
BTI Client Service A-Team: The Law Firms Best at Unprompted Communication The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues

Legal decision makers look for informed opinions and recommended courses of action. Concrete advice provided with an understanding of business implications separates clinical analysis from higher-value, contextual counsel. Also, learn what it is exactly and what it means, according to clients. Corporate counsel rank the following firms as best at…
BTIConsulting
April 20, 2022