The Mad Clientist - The BTI Consulting Group

Inward vs. Outward Innovation: What Your Clients Want from Your Firm

Inwardly motivated innovation and outwardly motivated innovation can lead to very different outcomes for your firm. The Mad Clientist shows how client-recognized innovation improves your firm's bottom line.You can view the video below, or on YouTube directly here: https://youtu.be/RfBwPIS6QPs We’ll be releasing videos here on The Mad Clientist blog every Tuesday.…

Michael RynowecerOctober 30, 2017

The Mad Clientist

Separating Fact from Fiction: Why Attorneys Are Never Responsive Enough

Your clients think in terms of minutes and hours when looking for responses to their questions. Just over 80% of clients expect an immediate response to their texts and emails. Immediate, in their minds, means 1 to 2 hours*.The majority of calls to attorneys are prompted by a question or…

Michael RynowecerOctober 25, 2017

The Mad Clientist

The Value Equation Cheat Sheet: Delivering Superior Value

Delivering superior value to your clients isn't only about doing more than what's expected of you. With this Value Equation Cheat Sheet, Jennifer Dezso shows you how to talk about value with clients so their decision to hire you isn’t solely based on price.You can view the video below, or…

Michael RynowecerOctober 23, 2017

The Mad Clientist

Clients Find New Money to Send to Outside Law Firms

Follow the money. The money will always tell you the story.This money is going back to outside counsel. Flying right into the face of conventional thinking after 7 years of watching clients bring work in house—it’s going right back out again to outside law firms. But, how it’s going and…

Michael RynowecerOctober 18, 2017

The Mad Clientist

Winning the Race for Digital Commerce

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Michael RynowecerOctober 18, 2017

The Mad Clientist

Transform Customer Experience with an Intelligent Client Management

Michael RynowecerOctober 18, 2017

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Inward vs. Outward Innovation: What Your Clients Want from Your Firm

Separating Fact from Fiction: Why Attorneys Are Never Responsive Enough

The Value Equation Cheat Sheet: Delivering Superior Value

Clients Find New Money to Send to Outside Law Firms

Winning the Race for Digital Commerce

Transform Customer Experience with an Intelligent Client Management