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BTI Client Service A-Team 2019: Survey of Law Firm Client Service Performance The Mad Clientist

BTI Client Service A-Team 2019: Survey of Law Firm Client Service Performance

 Learn exactly where you stand. And discover the tactics and strategies the best performers use to drive their performance. Get rankings—by name—on each and every law firm recognized in the BTI Client Service A-Team 2019—curated from more than 350 in-depth interviews with top legal decision makers at the world’s most…
Michael Rynowecer
December 5, 2018
How Clients Hire: Clients Using Attorney Bios in New Ways to Hire The Mad Clientist

How Clients Hire: Clients Using Attorney Bios in New Ways to Hire

Clients are using attorney bios as a selection vehicle—taking attorney assignments into their own hands. Clients are going online, picking the attorneys they want on their matters—and telling law firms exactly who they want. Think of this new phenomenon as a self-service bar for clients. Corporate counsel used to use…
Michael Rynowecer
November 28, 2018
BTI Practice Outlook 2019: Changes, Trends and Opportunities for Law Firms The Mad Clientist

BTI Practice Outlook 2019: Changes, Trends and Opportunities for Law Firms

Make the best decisions for your firm with data and insight straight from your clients—and your potential clients—on how they plan to divvy up their outside counsel budgets in 2019. BTI Practice Outlook draws on 350 in-depth interviews with corporate counsel at the world’s largest companies to map out the most reliable,…
Michael Rynowecer
November 7, 2018