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The Mad Clientist

Fewer Firms Improving the Client Experience

By May 22, 2019April 25th, 2020No Comments

Fewer law firms are showing clients innovation around improving the client experience—top legal decision makers point to 14.6% fewer firms than last year. Clients are changing their expectations and demands as they face increased complexity and uncertainty—making it harder for law firms to understand. Fewer firms can keep up or improve as a result. This makes the top-branded firms even more impressive.

Please join us in congratulating this elite group of firms recognized as client service strategists:

Best of the Best

• Hogan Lovells
• Jones Day
• Littler
• McGuireWoods
• Morgan Lewis
• Orrick
• Reed Smith


• Arnold & Porter
• BakerHostetler
• Covington
• Davis Polk
• Dechert
• Dentons
• DLA Piper
• Gibson Dunn
• King & Spalding
• McDermott Will & Emery
• Paul, Weiss
• Seyfarth Shaw
• Sidley
• Skadden
• Troutman Sanders
• Wachtell, Lipton, Rosen & Katz
• Weil