The Mad Clientist - The BTI Consulting Group

Corporate Counsel Reverse Course—Cut Law Firm Rosters

Corporate counsel dropped 2 major law firms—and 5 smaller players—from their rosters in 2013; leaving 47 law firms in place to handle their legal needs. Corporate counsel have long struggled with finding the right firms and the right balance of work. After adding 8 law firms in 2012, this latest…

Michael RynowecerFebruary 26, 2014

The Mad Clientist

BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide…

Michael RynowecerFebruary 25, 2014

The Mad Clientist

10% of Companies Name a New General Counsel—New Leaders, New Rules

10% of large organizations started 2014 with a new General Counsel in place. This is just the beginning as baby boomers start to retire and Gen X steps in to fill their shoes. A laser focus on efficiency and supporting the business spark these new GCs to spearhead innovative changes.…

Michael RynowecerFebruary 19, 2014

The Mad Clientist

6 Secrets to Becoming an All-Star

You may think you have what it takes to be a Client Service All-Star, but clients—the only true judge of client service excellence—are the gatekeepers to this exclusive list. Each year, BTI interviews more than 300 corporate counsel to identify the individual attorneys best at delivering superior client service. Clients…

Michael RynowecerFebruary 12, 2014

The Mad Clientist

330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014

330 innovative attorneys are leveraging market changes to stand out with corporate counsel and deliver superior client service. Corporate counsel distinguish these attorneys as the BTI Client Service All-Stars. This elite group of standout attorneys—identified solely through unprompted client feedback—are recognized as delivering the absolute best client service. BTI’s 13th…

Michael RynowecerFebruary 3, 2014

The Mad Clientist

The 3 Rules of the 80 Percenters

The typical firm wins just 1 out of 3 RFPs or pitches they participate in; a less than inspiring 31%. When it comes to RFP and pitch win rates, the playing field is divided. On the low end of the scale is a group of firms with win rates hovering…

Michael RynowecerJanuary 29, 2014

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Corporate Counsel Reverse Course—Cut Law Firm Rosters

BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

10% of Companies Name a New General Counsel—New Leaders, New Rules

6 Secrets to Becoming an All-Star

330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014

The 3 Rules of the 80 Percenters