The Mad Clientist - The BTI Consulting Group

Client Service Leaders Boxing Out the Competition

Law firms whose clients see them as being best in client service enjoy: ♦ 30% higher profitability ♦ 7% rate premiums across all staff levels ♦ 35% higher client retention Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI…

Michael RynowecerFebruary 27, 2013

The Mad Clientist

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Michael RynowecerFebruary 22, 2013

Courage is not the absence of fear, but rather the judgment that something else is more important than fear

Ambrose Redmoon

The Mad Clientist

Be My Guest

Even the all-powerful Pointing has no control about the blind texts it is an almost

Michael RynowecerFebruary 14, 2013

The Mad Clientist

Think Costs Got GCs’ Goat? Think Again.

Turns out the hardest part about being a GC isn’t just one thing – it’s everything. BTI asked more than 300 corporate counsel to share the hardest part of their role. 4 out of 10 said number one is getting it all done. Next up is finding the balance between…

Michael RynowecerFebruary 11, 2013

The Mad Clientist