The 6 Traits of the Client Service All-Stars
Click here to download your complimentary copy of the BTI Client Service All-Stars 2015.
Michael RynowecerFebruary 18, 2015
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General Counsel Name 354 Attorneys Absolutely Best at Client Service
Most attorneys are focused on building out the expertise and practice capabilities needed to tackle every client need. Relatively few focus on delivering the absolute best client service. Not good service—the absolute best. The BTI Client Service All-Stars are the exception: serving the client better than anyone else. 14 years…
Michael RynowecerFebruary 9, 2015
Crafting a Killer Proposal
You’ve learned how proposals get no respect or love—hurting your chances of getting new business, and how to strategically select the RFPs which do merit your love with BTI’s RFP Go/ No Go checklist. After reviewing the checklist and deciding a proposal is worthy of a response, all you need now…
Michael RynowecerFebruary 4, 2015
Your RFP Go/No Go Checklist for Winning the Best Work
Last week’s blog post was a call to action for law firms to reframe thinking about RFPs from lost soul of business development to bastion of opportunity to win work. All it takes is some love and respect—and a touch of strategy. Businesses thrive on making targeted, clear decisions. Strategic…
Michael RynowecerJanuary 28, 2015
Dragged Kicking and Screaming to the Perfect RFP
Law firms work 4 times harder than 5 years ago to get a new dollar of business. This trend makes the following statements we’ve heard about chasing proposals and pitches all the more frightening: “This company is so big you don’t really need to have an existing relationship with them…
Michael RynowecerJanuary 21, 2015
Ignore Market Trends: Strategic Planning’s Third Deadly Sin
Dealing with market trends adds a new degree of difficulty to strategic planning. This is especially true when the trends are anything but high growth. Not only do you have to come up with the right goals, you now need to either take advantage of external forces or at least…
Michael RynowecerJanuary 14, 2015