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BTI at LMA 2014—Clientelligence: The Cold, Hard Facts on What Your Clients Really Want from Your Firm The Mad Clientist

BTI at LMA 2014—Clientelligence: The Cold, Hard Facts on What Your Clients Really Want from Your Firm

The strongest market driver for you is what your clients—and your potential clients—want. BTI draws on its unrivaled research and work with market leaders in virtually every major profession to define how superior client service accelerates profits for law firms. Michael B. Rynowecer not only paints a picture of exceptional…
Michael Rynowecer
March 10, 2014
The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships The Mad Clientist

The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships

Throughout our interviews with corporate counsel, The Mad Clientist hears succinct and hard-hitting views on all aspects of client thinking. As the year unfolds, we are seeing clients’ expectations of law firms changing; demanding you look back, plan ahead and spring into action…all without the client asking.    Two corporate…
Michael Rynowecer
March 5, 2014
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships The Mad Clientist

BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

 Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide…
Michael Rynowecer
February 25, 2014