new normal Archives - The BTI Consulting Group

11 Acts of Superior Client Service You Can Implement Today

Client service drives the coveted law firm recommendations. Top legal decision makers tell us the 140 most recommended law firms we discussed last week all stand out for delivering some key aspect of client service. Here are 11 acts of client service with the most impact: Offer recommendations to help…

Michael RynowecerJuly 28, 2021

The Mad Clientist

Clients Recommend 140 Law Firms Above All Others

It just doesn’t matter. Next normal. Old normal. Client recommendations sit at the epicenter of law firm hiring and recurring business. Virtually every top legal decision maker looks to peer recommendations when first thinking of hiring a new law firm. Up to 64% of these decision makers hires the first…

Michael RynowecerJuly 21, 2021

The Mad Clientist

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

Client service soared. Client satisfaction is up. Everyone is busy. And clients are turning to Google to search for attorneys. It doesn’t add up — or does it? Top legal decision makers say it makes perfect sense — to them. Here’s why and what they have been searching for: Clients…

Michael RynowecerJuly 14, 2021

The Mad Clientist

8 Reads for Your Summer Book List

At some point in the summer, it’s time to sit down with a good book. You may have started last July 4th weekend or this week. Maybe you are planning ahead. I share the following 8 recommendations for the summer and beyond: Breath: The New Science of a Lost Art…

BTIConsultingJuly 7, 2021

The Mad Clientist

Only 17% of Associates Love New Salaries – Others Not So Much

Law firms are throwing money at associates in the hopes it eases the pain and makes them happy. More importantly, it will make them want to stay and deal with the soaring workload. But, compensation is only number 3 on the list of things associates really want in their law…

Michael RynowecerJune 30, 2021

The Mad Clientist

Some Mind-Boggling Statistics About Clients’ Daily Lives – and All Impact You

Trying to stand out in a crowd, or at least vying to get your client’s attention? Here are some stats about the activities in your client’s daily life against which you compete: The typical corporate counsel: Talks to 26 different partners a month — almost one a day. Sees only 4 of these partner calls adding new value —…

Michael RynowecerJune 23, 2021

The Mad Clientist

The 5 Ways Clients Measure Law Firm Performance Now

Clients still measure their law firms' performance. Workloads are surging and workforces are heading back. And corporate counsel are looking at how their law firms are delivering for them more closely than ever. The newest phase of the next normal only heightened your client’s need to measure performance. Corporate counsel…

Michael RynowecerJune 16, 2021

The Mad Clientist

The Big 4 Face One Big Client Driven Hurdle — and It May Have Just Been Solved

Client attitudes towards using the Big 4 for legal services are undergoing a sea change. Our latest research reveals 29.6% of top legal decision makers are open to hiring Big 4 lawyers and law firms. This is up from less than 5% just 5 years ago. You can’t develop a…

Michael RynowecerJune 2, 2021

The Mad Clientist

8 Secrets for a Second Spectacular Year for Law Firms

The demand for legal work is surging. It's running ahead of supply. Up until last year, law firms had to steal business from a competitor to grow. Now new incremental dollars are flowing into the legal market — and clients are looking for a place to put it. Clients with…

Michael RynowecerMay 5, 2021

The Mad Clientist

The 3 Most Awkward Moments of Your Zoom Pitch

Clients are surprisingly understanding of kids, dogs, cats, stray family members making unexpected cameos, and a whole range of other intrusions. They understand it’s part life — inevitable. It’s the personal behaviors and actions making things awkward. We all have our own Zoom habits but 3 stand out to clients…

Michael RynowecerApril 28, 2021