new normal Archives - Page 2 of 2 - The BTI Consulting Group

Clients Talk About Court Reopening — What and When to Expect It

Don’t rush out and get your best suit cleaned just yet. The economy may be roaring back — but clients say the courts are not. We asked clients when they expect the court system to be mostly functional and operational. Most are taking the long view — with a small…

BTIConsultingApril 21, 2021

The Mad Clientist

No One Listens Anymore — But Who Really Cares?

Listening is everything in relationships. Clients, peers, superiors, and subordinates — and we won’t get into personal relationships here — but they count too. Everything about digital communications is slowly, silently, and insidiously eating away at this essential skill. Digital tools are at the forefront of everything we do today…

Michael RynowecerApril 14, 2021

The Mad Clientist

Key Client Groups See No Need for F2F Meetings in the New Normal

Clients are already meeting with outside counsel. Most are planning to meet before year end. But an important group no longer see a need for in-person meetings. They say these meetings waste time, energy, and money. Phone and/or video will be just fine — and in some cases better. We…

Michael RynowecerApril 7, 2021