Most Recommended Law Firm Archives - The BTI Consulting Group

Law Firm Client Service Plunges — 7 Reasons Why

Every year, we ask more than 300 corporate counsel about the law firms they recommend to a peer — no name, prompts, or suggestions provided. It’s all organic. The results: Only 35% recommend their primary law firms to a peer — down from 69.1% a mere 4 years ago. This…

Michael RynowecerApril 24, 2024

The Mad Clientist

The Law Firms Top Legal Decision Makers Recommend Above All Others

There is no better source of inbound leads than the unsolicited recommendation from one top legal decision maker to another. And they all recommend firms — more often informally than not. This is how the unsolicited law firm recommendation travels. More than 2/3 of these decision makers hire the first…

BTIConsultingNovember 30, 2022

The Mad Clientist

11 Acts of Superior Client Service You Can Implement Today

Client service drives the coveted law firm recommendations. Top legal decision makers tell us the 140 most recommended law firms we discussed last week all stand out for delivering some key aspect of client service. Here are 11 acts of client service with the most impact: Offer recommendations to help…

Michael RynowecerJuly 28, 2021

The Mad Clientist

Clients Recommend 140 Law Firms Above All Others

It just doesn’t matter. Next normal. Old normal. Client recommendations sit at the epicenter of law firm hiring and recurring business. Virtually every top legal decision maker looks to peer recommendations when first thinking of hiring a new law firm. Up to 64% of these decision makers hires the first…

Michael RynowecerJuly 21, 2021